Is MHR People First down?

We are currently investigating a performance issue within the People First Platform that will be impacting a limited number of customers at this time, We have identified the root cause and are working on the appropriate mitigations and optimisations that can be made. We will keep you updated on our progress and any developments as we work to resolve this issue.

We have identified the cause of the issues and we are looking on mitigations that can be put in place as a priority.

We have implemented mitigations to reduce processing activity and continue to monitor platform performance closely.

We are continuing to monitor performance closely, but have not observed any increase in issues since previous mitigations were put in place.

This incident has now been resolved.

We're currently addressing an issue that's impacting UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of reports of delays within the HMRC Gateway that are affecting the processing of submissions. This is not related to a performance issue within People First. While submissions will continue to be sent and polled by People First, customers may experience longer than normal processing times or occasional timeout messages while awaiting a response from HMRC. If you encounter a timeout when submitting an FPS, please continue to retry the submission, as subsequent attempts are likely to be successful once HMRC processing times improve. We are monitoring the situation and will provide further updates as more information becomes available.

This incident has been resolved.

UK users on the *.people-first.com domain are currently encountering intermittent errors, impacting experience on the platform. Our team of engineers are actively investigating the issue, to swiftly identify and rectify the root cause.

We have now identified the root cause of some performance spikes seen this morning from 11:30am UK time. System performance has now stabilised and we are continuing to monitor and work through possible mitigations.

We have identified the cause of this morning's performance issues and applied mitigations to restore stability. A permanent fix is scheduled for deployment this evening to prevent further occurrences.

We're currently addressing an issue that's impacting some UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.

We are continuing to investigate the issues and are currently working on mitigations to restore the appropriate services. We are aware this is not impacting all customers at this time.

We are investigating the issue affecting a subset of customers, primarily those utilising B2C authentication. Not all customers are impacted. We are still investigation the root cause and this investigation remains our highest priority.

We have applied a fix that has restored access for affected customers, and services are now operating as expected. We are continuing to closely monitor the platform whilst our investigation remains ongoing to confirm stability and identify the underlying root cause.

We have identified the cause of the authentication issue and applied mitigations that have restored service. Platform stability remains good, and no further customer impact has been reported. We are continuing to monitor closely whilst working with our third-party provider to implement permanent improvements and reduce the risk of recurrence.

We have identified the cause of the authentication issue and confirmed that the mitigations applied continue to operate successfully. Services have remained stable and no further customer impact has been observed.