MHR People First incident
People with car benefit ending in April before 06/04/26 are failing to calculate
Resolved after 2 days 20 hours, affecting UK Application and UK API, on April 7, 2026.
This will be resolved in a Hot fix that will be released at 6pm tonight (09/04/2026). Recalculations of the impacted employees will need to be triggered post release.
Affected components
Update timeline
- investigating Apr 07, 2026, 11:16 AM UTC
We are currently investigating an issue where employees with a car benefit ending in April (before 06/04/26) are failing to calculate in Payroll. Our development team is actively investigating the cause and we will provide further updates as more information becomes available.
- identified Apr 07, 2026, 02:29 PM UTC
The root cause has been identified and a fix is in progress. We are not yet able to conform timescales on a hot fix at this time. A further update will be provided later today. If you need urgent support with this matter please raise this with our Service Desk.
- identified Apr 08, 2026, 06:44 AM UTC
We are continuing to work on a fix to this issue. We will confirm timescales for a hot fix when they are known.
- identified Apr 08, 2026, 03:07 PM UTC
We are currently testing a solution to this and are targeting a hot fix for tomorrow night at this time. Subject to successful testing and regression outcomes.
- identified Apr 09, 2026, 03:34 PM UTC
This will be resolved in a Hot fix that will be released at 6pm tonight (09/04/2026). Recalculations of the impacted employees will need to be triggered post release.
- resolved Apr 10, 2026, 07:19 AM UTC
This incident has been resolved.
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