Resolved after 23 hours 7 minutes, affecting UK Application and UK API, on October 13, 2026.
We are continuing to monitor performance closely, but have not observed any increase in issues since previous mitigations were put in place.
Affected components
Update timeline
- investigating Oct 13, 2026, 08:34 AM UTC
We are currently investigating a performance issue within the People First Platform that will be impacting a limited number of customers at this time, We have identified the root cause and are working on the appropriate mitigations and optimisations that can be made. We will keep you updated on our progress and any developments as we work to resolve this issue.
- identified Oct 13, 2026, 08:49 AM UTC
We have identified the cause of the issues and we are looking on mitigations that can be put in place as a priority.
- monitoring Oct 13, 2026, 10:58 AM UTC
We have implemented mitigations to reduce processing activity and continue to monitor platform performance closely.
- monitoring Oct 13, 2026, 02:43 PM UTC
We are continuing to monitor performance closely, but have not observed any increase in issues since previous mitigations were put in place.
- resolved Oct 14, 2026, 07:41 AM UTC
This incident has now been resolved.
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