MHR People First incident

Scheduling Working Pattern Sync Issue

Resolved after 6 hours 26 minutes, affecting UK Application and UK API and 1 more, on April 2, 2025.

resolved Apr 02, 2025, 05:51 PM UTC

This incident has now been resolved. We apologise for any inconvenience this has caused.

Started
Apr 02, 2025, 11:25 AM UTC
Resolved
Apr 02, 2025, 05:51 PM UTC
Duration
6h 26m
Detected by Pingoru
Apr 02, 2025, 11:25 AM UTC

Affected components

UK ApplicationUK APIEU ApplicationEU API

Update timeline

  1. identified Apr 02, 2025, 11:25 AM UTC

    If you are using scheduling, please be aware that changes to working patterns are not updating the schedule. We have identified the root cause and will be publishing a hotfix to your environment tonight. In the meantime we would suggest not making working pattern changes, however if changes are made then these will be synced during the deployment of the hotfix.

  2. monitoring Apr 02, 2025, 05:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2025, 05:51 PM UTC

    This incident has now been resolved. We apologise for any inconvenience this has caused.

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