Resolved after 9 days 2 hours, affecting Payroll, on February 12, 2025.
This incident has now been resolved. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- investigating Feb 12, 2025, 05:26 PM UTC
We are currently aware of a number of issues with the payroll FPS. For example: FPS stuck at building, invalid FPS due to past leavers, FPS does not reconcile. Please be advised that we are investigating the cause and impact of these issues, and will provide updates as required. If you are experiencing any issues then please raise a case through Service Desk.
- investigating Feb 13, 2025, 12:41 PM UTC
We are working with affected customers on data remediation, and are continuing to investigate the root cause.
- identified Feb 17, 2025, 07:44 AM UTC
A fix has been identified and is in testing. Data for affected customers has been remediated, allowing validity of FPS. If you are experiencing any issues then please raise a case through Service Desk. Next update will be provided by 12:00 17th February 2025.
- identified Feb 17, 2025, 11:40 AM UTC
Testing is continuing as planned. A further update will be provided at 16:00 today (17th February 2025).
- identified Feb 17, 2025, 04:05 PM UTC
Successful testing has concluded on the fixes that will be included in tomorrow's release (25.1.3). If you experience any issue in the time being then please raise a case through Service Desk. Next update will be provided on Wednesday 19th February, following the latest release.
- resolved Feb 21, 2025, 08:10 PM UTC
This incident has now been resolved. We apologise for any inconvenience this has caused.
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