Unable to Authenticate on iOS devices due to error when entering Company Identifier

Update timeline

1. investigating Jun 29, 2026, 08:13 AM UTC

   We are investigating an issue where iOS users will not be able to log into the People First App. They are presented with an error when attempting to add there Company Identifier. We are investigating this as a priority. Further updates will be provided in due course.

2. identified Jun 29, 2026, 08:58 AM UTC

   We have now identified the root cause of the issue and are working in a fix to the issue.

3. identified Jun 29, 2026, 11:04 AM UTC

   We now have a fix for this issue and a new version of the App has been submitted to Apple for urgent review. We will provide a further update later today on the progress of this. Once this version of the App is available, users will need to update their App via the App store.

4. identified Jun 29, 2026, 02:13 PM UTC

   We are still awaiting Apple's review and approval of the updated app version. We continue to actively escalate the matter wherever possible to help expedite the publishing process.

5. resolved Jun 29, 2026, 03:54 PM UTC

   We can now confirm that Apple has reviewed and approved the updated version of the app, and this issue is now resolved. Users who have permission to manage their own devices will need to manually update the app via the Apple App Store to receive the fix. For devices where application updates are centrally managed, the relevant IT team will need to deploy the updated version. If you experience any issues after updating, please contact the Service Desk for further assistance.