Resolved after 1 day 6 hours, affecting People First Website, on July 8, 2025.
The platform is now showing sustained levels of performance and stability. Thank you for your patience during our investigations.
Affected components
Update timeline
- investigating Jul 08, 2025, 09:59 AM UTC
People First customers may be experiencing performance issues with the application or have difficulty with logging in.
- investigating Jul 08, 2025, 11:13 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 08, 2025, 12:26 PM UTC
Normal service has been restored and we are continuing to closely monitor the application. We are now conducting a full analysis to determine the root cause and prevent similar incidents in the future. If you are experiencing any ongoing critical issues related to this incident, please don’t hesitate to contact our Service Desk via our support portal. When raising a case, please reference PF-080725. We sincerely appreciate your patience and understanding during this time, and we thank you for your continued partnership.
- monitoring Jul 08, 2025, 02:10 PM UTC
The performance of People First has now returned to normal. We will continue to monitor the application. Another update will be provide tomorrow morning (9th July).
- monitoring Jul 09, 2025, 10:14 AM UTC
Normal levels of performance and stability continue to be observed. We are continuing to monitor closely.
- resolved Jul 09, 2025, 04:10 PM UTC
The platform is now showing sustained levels of performance and stability. Thank you for your patience during our investigations.
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