MHR People First incident
Performance issues impacting Payroll Processing
Resolved after 1 day, affecting UK Application and UK API, on October 16, 2025.
Mitigations have now been put in place and we are observing the platform as stable. We will continue to monitor the situation closely
Affected components
Update timeline
- monitoring Oct 16, 2025, 07:52 AM UTC
We are currently investigating a performance issue within the People First Platform that is particularly impacting payroll, focusing on identifying its root cause and implementing necessary optimisations to enhance user experience. We will keep you updated on our progress and any developments as we work to resolve this issue.
- resolved Oct 17, 2025, 08:42 AM UTC
Mitigations have now been put in place and we are observing the platform as stable. We will continue to monitor the situation closely
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