MHR People First incident

System unavailable for UK users

Resolved after 16 hours 15 minutes, affecting UK Application and UK API and 1 more, on September 28, 2026.

monitoring Sep 28, 2026, 04:23 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 28, 2026, 04:11 PM UTC
Resolved
Sep 29, 2026, 08:26 AM UTC
Duration
16h 15m
Detected by Pingoru
Sep 28, 2026, 04:11 PM UTC

Affected components

UK ApplicationUK APIPayroll

Update timeline

  1. investigating Sep 28, 2026, 04:11 PM UTC

    We're currently addressing an issue that's impacting UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.

  2. monitoring Sep 28, 2026, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2026, 08:26 AM UTC

    This incident has been resolved.

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