Resolved after 9 hours 36 minutes, affecting UK Application and Payroll, on May 18, 2026.
A hot fix will be released for this issue this evening, this is currently planned to be at 10pm to avoid disruption to ongoing payroll processing.
Affected components
Update timeline
- investigating May 18, 2026, 09:17 AM UTC
We are currently investigating reports of some payroll calculations not completing as expected. Our teams are treating this as a priority and are actively working to identify the cause. We will provide further updates as soon as more information becomes available.
- identified May 18, 2026, 11:19 AM UTC
We have identified the cause of an issue where some calculations are not completing as expected and have raised Defect 1916152. Initial investigation has confirmed the issue can occur under specific scenarios involving pension back pay changes following an in-period absence caused a calculation error. Our teams are actively working on a fix as a priority. Further updates will be provided as progress is made.
- identified May 18, 2026, 04:17 PM UTC
We are targeting a hot fix for this issue to be released tonight. Post fix, the impacted people will require calculation via the payroll calculation data load.
- resolved May 18, 2026, 06:53 PM UTC
A hot fix will be released for this issue this evening, this is currently planned to be at 10pm to avoid disruption to ongoing payroll processing.
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