MHR People First Outage History
MHR People First is up right nowPingoru has recorded 50 incidents for MHR People First: 21 in the last 12 months and 8 in the last 90 days.
Incidents, newest first
Notice January 23, 2025 People First Release delayed 19h 25m
Started Jan 23, 2025, 04:39 PM UTC· resolved Jan 24, 2025, 12:04 PM UTC
- investigating Jan 23, 2025, 04:39 PM UTC
Due to an unforeseen issue, the release scheduled for this evening has been delayed until further notice. We will provide an update on the rescheduled release date in due course. We apologise for any inconvenience caused and appreciate your patience.
- resolved Jan 24, 2025, 12:04 PM UTC
This incident has been resolved.
Major January 21, 2025 People First Incident Production Payroll Calculations Issue 9d 23h UK Application, EU Application, Payroll
Started Jan 21, 2025, 02:36 PM UTC· resolved Jan 31, 2025, 02:18 PM UTC
- investigating Jan 21, 2025, 02:36 PM UTC
Payroll customers are unable to stop calculations from performing checks, hindering the ability to closedown their payrolls. Next update will be at 4pm today.
- identified Jan 21, 2025, 03:59 PM UTC
A fix has been identified and the timescales to implement the fix will now be determined. Next update will be early tomorrow morning.
- identified Jan 22, 2025, 10:19 AM UTC
The plan is to still implement a fix and the timescales will be confirmed today. Any customers experiencing payroll issues should contact the service desk and these will be dealt with at the highest priority to ensure payroll runs are not impacted. Apologies for any inconvenience caused.
- identified Jan 22, 2025, 02:06 PM UTC
The plan is to implement a fix tomorrow evening after thorough testing has completed. Any customers experiencing payroll issues should contact the service desk and these issues will be dealt with at the highest priority to ensure payroll runs are not impacted.
- identified Jan 23, 2025, 10:11 AM UTC
Testing for the fix is still in progress today, so the earliest the fix will be put in place is Friday evening. Apologies for any inconvenience that this causes. Any customers experiencing payroll issues should contact the service desk and these issues will be dealt with at the highest priority to ensure payroll runs are not impacted.
- identified Jan 24, 2025, 02:02 PM UTC
Testing for the fix is still in progress, so the earliest the fix will be put in place is Monday evening. Apologies for any inconvenience that this is causing. Any customers experiencing payroll issues should contact the service desk and these issues will be dealt with at the highest priority to ensure payroll runs are not impacted.
- identified Jan 28, 2025, 09:50 AM UTC
A fix was released to Production on Monday evening that should have resolved this issue. Apologies for any inconvenience caused.
- resolved Jan 31, 2025, 02:18 PM UTC
This incident has been resolved.
Major January 21, 2025 People First Production Time Worked Export issue 1d UK Application, EU Application, Payroll, People First Website
Started Jan 21, 2025, 01:43 PM UTC· resolved Jan 22, 2025, 02:04 PM UTC
- investigating Jan 21, 2025, 01:43 PM UTC
We are currently investigating an issue where customers are experiencing delays when attempting to export the 'Time Worked' sheet from People First. Our team is looking into this and will provide an update as soon as possible. We appreciate your patience.
- investigating Jan 21, 2025, 01:44 PM UTC
We continue to investigate the underlying issue and we will support customers who require data for their payroll.
- monitoring Jan 22, 2025, 10:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2025, 02:04 PM UTC
This incident has been monitored today and the issue has been resolved. All customers should be able to export the 'Time Worked' sheet from People First. Apologies for any inconvenience caused.
Minor January 14, 2025 EPS Submission Issues 10d 6h Payroll
Started Jan 14, 2025, 02:43 PM UTC· resolved Jan 24, 2025, 08:48 PM UTC
- identified Jan 14, 2025, 02:43 PM UTC
We are aware of an issue with the EPS submission process, which is resulting in incorrect figures being produced. Our team are treating this as a priority and actively working to implement a fix. We will provide an update with the expected resolution timescales as soon as possible. In the meantime, there is a workaround available where the figures can be manually adjusted to ensure there are no blockers to meeting statutory deadlines. If you are impacted by this issue and require support with the workaround, please do not hesitate to contact our team.
- monitoring Jan 16, 2025, 01:06 PM UTC
A fix for this issue will be include in the next People First release. We will continue to monitor for impact and provide customer support as required.
- resolved Jan 24, 2025, 08:48 PM UTC
This incident has been resolved.
Minor January 8, 2025 People First Incident - Slow Perfomance 47m UK Application, UK API, EU Application, Payroll and 4 more
Started Jan 08, 2025, 10:25 AM UTC· resolved Jan 08, 2025, 11:12 AM UTC
- investigating Jan 08, 2025, 10:25 AM UTC
We currently have an issue whereby the performance of the People First Application is performing slowly and will take some time to load. A swarm team is currently investigating production to identify the issue. Next update will follow at 10.45am
- investigating Jan 08, 2025, 10:49 AM UTC
Our system have been scaled up to improve perfomance, whilst we continue to review the application at present to identify root cause. Next update to follow 12pm
- resolved Jan 08, 2025, 11:12 AM UTC
People first perfomance has now been resolved.
Major December 12, 2024 Payroll may get stuck when re-opening 6h 46m Payroll
Started Dec 12, 2024, 12:42 PM UTC· resolved Dec 12, 2024, 07:29 PM UTC
- identified Dec 12, 2024, 12:42 PM UTC
We have identified an issue in Payroll relating to leavers that prevents it from re-opening after stopping. We are helping customers re-open their payrolls while we resolve the cause of the problem and will issue a hotfix as soon as it's ready.
- identified Dec 12, 2024, 05:02 PM UTC
We have a fix being tested now and are releasing this to production within the coming hours. Any payrolls that are stuck will be unblocked early morning tomorrow.
- identified Dec 12, 2024, 06:15 PM UTC
We will be applying all data fixes tonight and expect to have all environment fixed within the next 3 hours
- resolved Dec 12, 2024, 07:29 PM UTC
Hotfix has been applied and the issue is resolved.
Critical November 7, 2024 People First Outage 2h 10m UK Application, EU Application, Payroll
Started Nov 07, 2024, 03:24 PM UTC· resolved Nov 07, 2024, 05:34 PM UTC
- monitoring Nov 07, 2024, 03:24 PM UTC
We are aware People First experienced an outage between 14:45 and 15:20. This is now resolved.
- monitoring Nov 07, 2024, 05:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 07, 2024, 05:34 PM UTC
This incident has been resolved.
Major November 5, 2024 SMP is currently not calculating for all employees with maternity absences. 2d 1h Payroll
Started Nov 05, 2024, 04:19 PM UTC· resolved Nov 07, 2024, 05:35 PM UTC
- identified Nov 05, 2024, 04:19 PM UTC
This issue will impact ALL customers using Statutory absence. Customers impacted by this issue will have statutory absence exceptions raised preventing payment. What is the issue: When the absence policy settings are updated and this triggers ripple down (Creating a change to an org or department filtering down to a job) any Statutory supplementary field data is removed from the absence payroll domain resulting in statutory exceptions being raised due to the system not being able to determine eligibility (Such as expected birth date, actual birth date, matching date) Work around: The absence booking form will contain the lost information, update the dates to the following day, save and then revert back to the correct dates. The absence will calculate the data as expected.
- identified Nov 06, 2024, 12:11 PM UTC
The issue is being investigated and a possible fix is being developed and tested. We're hoping to have this released today.
- identified Nov 07, 2024, 10:54 AM UTC
The fix is being built and prepared for release to our production environments.
- monitoring Nov 07, 2024, 03:16 PM UTC
The issue is now resolved, however further work is required to correct any data affected by the problem. Further updates will be provided on the progress of this.
- resolved Nov 07, 2024, 05:35 PM UTC
This incident has been resolved.
Major October 31, 2024 Users intermittently unable to login 4d 22h People First Website
Started Oct 31, 2024, 12:34 PM UTC· resolved Nov 05, 2024, 11:09 AM UTC
- investigating Oct 31, 2024, 12:34 PM UTC
When logging on, some users see the "whoops" error. Users can try to login again and it will usually be successful on second attempt. We are urgently working to fix the problem. UPDATE 04/11/24 11.15 The incident has a wider impact than just login and a potential fix has not fully resolved the problem. We are working to fix this ASAP.
- investigating Nov 04, 2024, 11:18 AM UTC
We have deployed a fix and the issue should now be resolved. We will close this incident once final checks are complete in the morning.
- resolved Nov 05, 2024, 11:09 AM UTC
This incident has been resolved.