MessageMedia Outage History

There were 10 MessageMedia outages since February 9, 2026 totaling 24h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.messagemedia.com

Minor April 30, 2026

10DLC Delivery Issue US - AT&T

Detected by Pingoru: Apr 30, 2026, 05:56 PM UTC
Resolved: May 01, 2026, 02:38 AM UTC
Duration: 8h 41m

Affected: MessageNetMessageNet APINorth AmericaDirectSMSDirectSMS APIMobiPostMobipost APISMSCentralSMScentral APIWholesaleSMSWholesaleSMS APIStreetdataStreetdata API

Timeline · 3 updates

investigating Apr 30, 2026, 05:56 PM UTC

We are currently observing delivery issues with 10DLCs in US to AT&T carrier. Our Provider is currently investigating the issue and we will update as soon as we have more information. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
investigating Apr 30, 2026, 07:55 PM UTC

Our Provider is still continuing to investigate this issue.
resolved May 01, 2026, 02:38 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

EU3 Endpoint Connectivity Issues Causing Message Delays

Detected by Pingoru: Apr 22, 2026, 11:49 PM UTC
Resolved: Apr 23, 2026, 12:55 AM UTC
Duration: 1h 5m

Affected: APACSMPP

Timeline · 3 updates

investigating Apr 22, 2026, 11:49 PM UTC

We experienced connectivity issues with our EU3 endpoint. Start Time (UTC): Apr 22, 2026 – 20:29 UTC Impact - Some messages may be delayed - No message loss has been identified - Incoming messages (MO) may be impacted due to connectivity issues We have implemented a fix and are monitoring to ensure full connectivity is restored.
monitoring Apr 22, 2026, 11:50 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 23, 2026, 12:55 AM UTC

This incident has been resolved.

Read the full incident report →

Notice April 17, 2026

Social Campaigns Creation Failure – “Create” Button Not Responding

Detected by Pingoru: Apr 17, 2026, 09:16 AM UTC
Resolved: Apr 17, 2026, 12:34 PM UTC
Duration: 3h 17m

Affected: The Hub

Timeline · 4 updates

investigating Apr 17, 2026, 09:16 AM UTC

We are currently investigating an issue affecting Social Campaigns where users are unable to create new campaigns from the Social Messaging > All Campaigns section.
identified Apr 17, 2026, 11:19 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 17, 2026, 12:06 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 17, 2026, 12:34 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

MMS Degradation

Detected by Pingoru: Mar 30, 2026, 02:52 PM UTC
Resolved: Mar 30, 2026, 04:01 PM UTC
Duration: 1h 8m

Affected: The Hub

Timeline · 3 updates

investigating Mar 30, 2026, 02:52 PM UTC

We are currently investigating an issue in which MMS is not functional. Customers will not be able to send/receive MMS.
monitoring Mar 30, 2026, 04:00 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 30, 2026, 04:01 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

Delays in Inbound Messaging

Detected by Pingoru: Mar 26, 2026, 04:28 AM UTC
Resolved: Mar 26, 2026, 05:22 AM UTC
Duration: 54m

Affected: MessageNetAPACDirectSMSMobiPostSMSCentralWholesaleSMSStreetdata

Timeline · 2 updates

monitoring Mar 26, 2026, 04:28 AM UTC

We have determined there were delays in receiving inbound traffic (MO) from between 12:45 AEDT and 15:09. The issue has been identified and resolved, however we continue to monitor for now.
resolved Mar 26, 2026, 05:22 AM UTC

Between 10:57 AEDT and 15:08 AEDT on 26 March 2026, customers experienced issues with message delivery due to intermittent connection failures. This impacted both inbound and outbound messaging, where messages were delayed in processing. During this period, outbound messages were queued within the platform and delivered once connectivity was restored. Inbound messages were also affected, with delays in receipt. The issue was caused by changes to underlying network routing and connectivity, which disrupted message traffic paths. Connectivity was restored by establishing a new, direct, and stable network path. Following this change, all queued messages were successfully processed and delivered. All services are now fully operational, and connectivity has remained stable since 15:08 AEDT.

Read the full incident report →

Minor March 24, 2026

Hub Inbox Auto-Refresh Issue

Detected by Pingoru: Mar 24, 2026, 02:45 PM UTC
Resolved: Mar 24, 2026, 03:58 PM UTC
Duration: 1h 13m

Affected: The Hub

Timeline · 5 updates

investigating Mar 24, 2026, 02:45 PM UTC

We are currently experiencing an issue where the Hub Inbox is not automatically refreshing to display new messages. Impact: Customers may not see incoming messages in real time. To view new messages, please manually refresh the page. Status: Our team is investigating the issue and we will provide an update as soon as possible.
monitoring Mar 24, 2026, 03:25 PM UTC

A fix has been implemented and we are monitoring the results.
identified Mar 24, 2026, 03:26 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 24, 2026, 03:27 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 24, 2026, 03:58 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Duplicate SMS Sent for New or Re-Opened Conversations in Inbox

Detected by Pingoru: Mar 09, 2026, 04:03 PM UTC
Resolved: Mar 09, 2026, 04:56 PM UTC
Duration: 52m

Affected: The Hub

Timeline · 3 updates

identified Mar 09, 2026, 04:03 PM UTC

In the Inbox, when a new conversation is created or a previously closed conversation is re-opened, the system sends a duplicate SMS to the customer. This duplication only occurs on the first message associated with the new or re-opened conversation. Any subsequent SMS messages are sent correctly as a single message. The issue has been identified and a fix is being implemented.
monitoring Mar 09, 2026, 04:44 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 09, 2026, 04:56 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

Support Emails Not Working

Detected by Pingoru: Mar 02, 2026, 12:18 AM UTC
Resolved: Mar 02, 2026, 03:50 AM UTC
Duration: 3h 32m

Affected: MessageNetAPACDirectSMSMobiPostEmail To SMSSMSCentralWholesaleSMSStreetdata

Timeline · 4 updates

investigating Mar 02, 2026, 12:18 AM UTC

We are currently experiencing issues with emails sent to all support addresses. In the meantime, please contact Support via Live Chat until the issue is resolved. Our IT team is working on this as a priority and will provide updates as soon as they become available.
investigating Mar 02, 2026, 02:24 AM UTC

We are continuing to investigate this issue.
monitoring Mar 02, 2026, 03:49 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 02, 2026, 03:50 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Issue Adding or Editing Contacts in the UI

Detected by Pingoru: Feb 11, 2026, 12:15 AM UTC
Resolved: Feb 11, 2026, 02:23 AM UTC
Duration: 2h 7m

Affected: The HubMessageNetAPACDirectSMSMobiPostSMSCentralWholesaleSMSStreetdata

Timeline · 3 updates

investigating Feb 11, 2026, 12:15 AM UTC

We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved. Our engineers are actively working to resolve this issue and will provide updates as soon as possible
monitoring Feb 11, 2026, 01:31 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 11, 2026, 02:23 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

AU - Outbound Message Delays

Detected by Pingoru: Feb 09, 2026, 01:59 AM UTC
Resolved: Feb 09, 2026, 03:42 AM UTC
Duration: 1h 43m

Affected: The HubMessageNetMessageNet APIREST APISOAP API (Legacy)DirectSMSDirectSMS APISMPPHTTP API (Legacy)MobiPostEmail To SMSM4U API (Legacy)SMSCentralSMScentral APISFTP AutomationWholesaleSMSWholesaleSMS APIStreetdataStreetdata API

Timeline · 5 updates

investigating Feb 09, 2026, 01:59 AM UTC

Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.
investigating Feb 09, 2026, 01:59 AM UTC

We are continuing to investigate this issue.
investigating Feb 09, 2026, 02:43 AM UTC

Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.
identified Feb 09, 2026, 03:23 AM UTC

The issue has been identified and a fix is being implemented.
resolved Feb 09, 2026, 03:42 AM UTC

This incident has been resolved.

Read the full incident report →

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