MessageMedia Outage History

Delays in message deliverability have been recorded for Australian/APAC carriers . We are currently investigating the cause of this issue.

We're currently investigating an issue affecting the New Message screen, which may be unusable for some users. As a workaround, users can continue sending messages through the Inbox or by using Quick Message functionality. Our team is actively working to resolve the issue and will provide updates as more information becomes available.

We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process. This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.

We are currently investigating an issue affecting the Contacts section within the Sinch MessageMedia and Engage UI. Customers may experience errors, blank pages, or inability to access or manage contacts. Messaging delivery services and APIs are currently operating normally. We will provide further updates as more information becomes available.

We’re currently investigating an issue causing Inbox to fail to load for some users. Affected users may see the following error message: "Something unforeseen happened. We have been notified and are working on a solution." Our team is actively working to identify the root cause and restore service as quickly as possible. We’ll share additional updates as they become available.

We are currently observing delivery issues towards United States - AT&T through 10DLC route. Estimated Incident Start Time: 2026-05-06 14:00 UTC Impact: Delayed delivery for concatenated 10DLC MT messages submitted towards AT&T US. We will update as soon as we have more information.

We are currently observing delivery issues with 10DLCs in US to AT&T carrier. Our Provider is currently investigating the issue and we will update as soon as we have more information. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Our Provider is still continuing to investigate this issue.

We experienced connectivity issues with our EU3 endpoint. Start Time (UTC): Apr 22, 2026 – 20:29 UTC Impact - Some messages may be delayed - No message loss has been identified - Incoming messages (MO) may be impacted due to connectivity issues We have implemented a fix and are monitoring to ensure full connectivity is restored.

We are currently investigating an issue affecting Social Campaigns where users are unable to create new campaigns from the Social Messaging > All Campaigns section.

We are currently investigating an issue in which MMS is not functional. Customers will not be able to send/receive MMS.

We are currently experiencing an issue where the Hub Inbox is not automatically refreshing to display new messages. Impact: Customers may not see incoming messages in real time. To view new messages, please manually refresh the page. Status: Our team is investigating the issue and we will provide an update as soon as possible.

We are currently experiencing issues with emails sent to all support addresses. In the meantime, please contact Support via Live Chat until the issue is resolved. Our IT team is working on this as a priority and will provide updates as soon as they become available.

We are continuing to investigate this issue.

We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved. Our engineers are actively working to resolve this issue and will provide updates as soon as possible

Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.

We are continuing to investigate this issue.

Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.

We are currently observing delivery issues in US - Verizon. Incident Start Time: 2026-01-14 17:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are continuing to investigate this issue.

We are currently investigating an issue in which end users are currently unable to add a contact within the inbox for a new number they are in communication with. End users might observe see a red error stating "error on saving the contact" within the Hub. We also have received reports that end users are also unable to save contacts within the contacts portion of the hub via contacts → all contacts → add contact.

We are continuing to investigate this issue.

We are currently investigating an issue in which end users will experience longer wait times upon attempting to load hub.messagemedia.com. The page eventually loads after some time if the end user waits.

We are currently investigating an issue impacting inbound SMS delivery to Call Forwarding dedicated numbers. Outbound messaging and voice services are operating normally. At this stage, the impact is limited to inbound messages originating from a specific provider. Further updates will be shared as more information becomes available.

Due to a high volume of traffic with US carriers, we are observing some deliverability delays to North American numbers. We are continuing to investigate this issue.

We are currently observing delivery issues related to toll free traffic sent to Verizon-US.

We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".

We are currently observing an issue in which a subset of NZ based customers utilizing 4 digit shortcodes are receiving failed messages.

A subset of customers is currently experiencing an issue with MMS inbound only. Our team is investigating the issue and will provide an update as soon as possible.

We are continuing to investigate this issue.

We are continuing to work on resolving the issue affecting inbound MMS messages in Australia. Our team is actively working on it, and we will share further updates as they become available.

We are continuing to investigate this issue.