MessageMedia incident

Duplicate SMS Sent for New or Re-Opened Conversations in Inbox

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on March 9, 2026 affecting The Hub, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 04:03 PM UTC
Resolved
Mar 09, 2026, 04:56 PM UTC
Duration
52m
Detected by Pingoru
Mar 09, 2026, 04:03 PM UTC

Affected components

The Hub

Update timeline

  1. identified Mar 09, 2026, 04:03 PM UTC

    In the Inbox, when a new conversation is created or a previously closed conversation is re-opened, the system sends a duplicate SMS to the customer. This duplication only occurs on the first message associated with the new or re-opened conversation. Any subsequent SMS messages are sent correctly as a single message. The issue has been identified and a fix is being implemented.

  2. monitoring Mar 09, 2026, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 09, 2026, 04:56 PM UTC

    This incident has been resolved.