MessageMedia incident

Unable to add a contact within the inbox or within contacts of the UI

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on January 12, 2026 affecting The Hub, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 07:52 PM UTC
Resolved
Jan 12, 2026, 08:30 PM UTC
Duration
38m
Detected by Pingoru
Jan 12, 2026, 07:52 PM UTC

Affected components

The Hub

Update timeline

  1. investigating Jan 12, 2026, 07:52 PM UTC

    We are currently investigating an issue in which end users are currently unable to add a contact within the inbox for a new number they are in communication with. End users might observe see a red error stating "error on saving the contact" within the Hub. We also have received reports that end users are also unable to save contacts within the contacts portion of the hub via contacts → all contacts → add contact.

  2. investigating Jan 12, 2026, 08:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 12, 2026, 08:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 12, 2026, 08:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 12, 2026, 08:30 PM UTC

    This incident has been resolved.