MessageMedia incident

Web Portal - Australian Alpha Tag Registration Delays

Minor Ongoing View vendor source →

MessageMedia is currently experiencing a minor incident affecting The Hub, which began 1h ago. The vendor's full update timeline is below.

Started
May 28, 2026, 01:20 AM UTC
Resolved
Ongoing
Duration
● 1h 29m
Detected by Pingoru
May 28, 2026, 01:20 AM UTC

Affected components

The Hub

Update timeline

  1. investigating May 28, 2026, 01:20 AM UTC

    We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process. This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.

  2. monitoring May 28, 2026, 01:49 AM UTC

    A fix has been implemented and we are monitoring the results.