MessageMedia incident
Web Portal - Australian Alpha Tag Registration Delays
Minor Vendor's status page →
Resolved after 4 hours 55 minutes, affecting The Hub, on May 28, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
The Hub
Update timeline
- investigating May 28, 2026, 01:20 AM UTC
We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process. This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.
- monitoring May 28, 2026, 01:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 06:16 AM UTC
This incident has been resolved.
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