MessageMedia incident

APAC - Message deliverability/delay issues

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on June 17, 2026 affecting APAC, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 11:57 PM UTC
Resolved
Jun 18, 2026, 02:36 AM UTC
Duration
2h 38m
Detected by Pingoru
Jun 17, 2026, 11:57 PM UTC

Affected components

APAC

Update timeline

  1. investigating Jun 17, 2026, 11:57 PM UTC

    Delays in message deliverability have been recorded for Australian/APAC carriers . We are currently investigating the cause of this issue.

  2. monitoring Jun 18, 2026, 01:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 18, 2026, 02:36 AM UTC

    We can confirm that this incident has now been resolved and message deliverability has been fully restored. Following a thorough investigation, the root cause was identified as a carrier-side issue within Vodafone's network environment. No faults were identified within Sinch's platform or infrastructure. We proactively adjusted our traffic routing to minimise customer impact while Vodafone worked to resolve the issue. Vodafone has since restored normal service, and message delivery has returned to expected levels.