MessageMedia incident

NZ shortcode failures

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on November 13, 2025 affecting REST API and DirectSMS, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 08:03 PM UTC
Resolved
Nov 13, 2025, 11:12 PM UTC
Duration
3h 8m
Detected by Pingoru
Nov 13, 2025, 08:03 PM UTC

Affected components

REST APIDirectSMS

Update timeline

  1. investigating Nov 13, 2025, 08:03 PM UTC

    We are currently observing an issue in which a subset of NZ based customers utilizing 4 digit shortcodes are receiving failed messages.

  2. identified Nov 13, 2025, 08:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 13, 2025, 09:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2025, 11:12 PM UTC

    This incident has been resolved.