MessageMedia incident

Contacts UI unavailable or failing to load

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on May 18, 2026 affecting The Hub, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 02:03 PM UTC
Resolved
May 18, 2026, 02:10 PM UTC
Duration
7m
Detected by Pingoru
May 18, 2026, 02:03 PM UTC

Affected components

The Hub

Update timeline

  1. investigating May 18, 2026, 02:03 PM UTC

    We are currently investigating an issue affecting the Contacts section within the Sinch MessageMedia and Engage UI. Customers may experience errors, blank pages, or inability to access or manage contacts. Messaging delivery services and APIs are currently operating normally. We will provide further updates as more information becomes available.

  2. identified May 18, 2026, 02:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 18, 2026, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 18, 2026, 02:10 PM UTC

    This incident has been resolved.