Resolved after 7 minutes, affecting The Hub, on May 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
The Hub
Update timeline
- investigating May 18, 2026, 02:03 PM UTC
We are currently investigating an issue affecting the Contacts section within the Sinch MessageMedia and Engage UI. Customers may experience errors, blank pages, or inability to access or manage contacts. Messaging delivery services and APIs are currently operating normally. We will provide further updates as more information becomes available.
- identified May 18, 2026, 02:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 18, 2026, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 02:10 PM UTC
This incident has been resolved.
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