MessageMedia incident

Social Campaigns Creation Failure – “Create” Button Not Responding

Notice Resolved View vendor source →
Started
Apr 17, 2026, 09:16 AM UTC
Resolved
Apr 17, 2026, 12:34 PM UTC
Duration
3h 17m
Detected by Pingoru
Apr 17, 2026, 09:16 AM UTC

Affected components

The Hub

Update timeline

  1. investigating Apr 17, 2026, 09:16 AM UTC

    We are currently investigating an issue affecting Social Campaigns where users are unable to create new campaigns from the Social Messaging > All Campaigns section.

  2. identified Apr 17, 2026, 11:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 17, 2026, 12:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 12:34 PM UTC

    This incident has been resolved.

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