MessageMedia incident

Issue Adding or Editing Contacts in the UI

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on February 11, 2026 affecting The Hub and MessageNet and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 12:15 AM UTC
Resolved
Feb 11, 2026, 02:23 AM UTC
Duration
2h 7m
Detected by Pingoru
Feb 11, 2026, 12:15 AM UTC

Affected components

The HubMessageNetAPACDirectSMSMobiPostSMSCentralWholesaleSMSStreetdata

Update timeline

  1. investigating Feb 11, 2026, 12:15 AM UTC

    We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved. Our engineers are actively working to resolve this issue and will provide updates as soon as possible

  2. monitoring Feb 11, 2026, 01:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2026, 02:23 AM UTC

    This incident has been resolved.