MessageMedia Outage History

We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.

We are continuing to investigate this issue.

We’re currently experiencing an issue with MMS sending via our API. Our team is investigating the issue and will supply an update as soon as possible.

We are currently experiencing a platform degradation impacting MMS traffic. Impact: Customers may observe delayed MMS for 10DLC, TFN and Short Codes. Incident Start Time: 2025-11-04 13:05 UTC We will provide further updates as soon as more information is available.

We are writing to inform you that we are currently facing a service degradation on the MessageMedia platform, causing a small subset of MT messages to fail. Impact: A small subset of MT messages may fail to deliver.

We are currently experiencing intermittent issues affecting the Hub Portal and Inbox. Some users may experience delays or difficulties when loading conversations and other Hub Features. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as more information becomes available. Thank you for your patience.

We are currently investigating an issue for outbound traffic from Bell Canada being stuck enroute. Messages in detailed reports will show that the messages are currently enroute but fail to deliver without a source number being selected.

We are continuing to investigate this issue.

We are currently investigating an issue in which users are reporting an error upon logging in stating, "Oh no! something unforseen happened. Contact support if the issue persists. "Invalid 'sdkKey' value"

We are continuing to investigate this issue.

Investigating - We are currently observing delivery issues in United States - T-Mobile Incident Start Time: 2025-09-29 15:15 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. Sep 29, 2025 - 15:33 UTC

We have identified an issue with our SFTP Automated Broadcast service and are currently working on a fix. A subset of customers is experiencing issues with SFTP broadcasts scheduled after Friday, 26 September 2025, at 18:13 AEST. Our team is actively working to resolve this and we aim to have it fixed as soon as possible.

We're currently experiencing an unexpected outage affecting our Sinch MessageMedia Hub. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience. We'll provide updates as soon as we have more information.

We are currently investigating an issue affecting the Social Channels - Campaign page. A subset of customers may experience unresponsiveness when accessing campaigns. Our teams are actively working to resolve the issue.

We are currently investigating an issue where the Hub is inaccessible via hub.messagemedia.com and app.sinch.com

We are currently experiencing an issue affecting SMS delivery for a subset of our international numbers. Our team has raised a ticket with our provider and engineering team and we are actively working with them to resolve the issue. This can also affect customers utilizing 2FA for logging into the Hub. Thank you for your patience and understanding.

We are currently investigating an issue in which a subset of contacts that are associated with the North American Numbering Plan are being labeled as "contact is deactivated" even though conversations recently took place.

We are continuing to investigate this issue.

Dear Customer, We are currently aware of an issue affecting customers using our legacy M4UD API (Endpoint: https://m4ud.messagemedia.com). Impact: CheckReport and CheckReplies operations in asit-soap may be affected. No issues with Sending messages.

We are continuing to investigate this issue.

We are currently investigating an issue in which customers will see delays with detailed reports and campaign reporting.

We are currently investigating an issue where messages utilizing short trackable links fail to send from Toll Free Numbers.

We are currently investigating an issue where customers utilizing RSA will receive Error formatting recipient Number must be invalid when sending to CA numbers.

We are continuing to investigate this issue.

We are currently investigating an issue affecting our Australian Call Forwarding services. A subset of dedicated numbers is experiencing problems where calls are either not being forwarded as expected or are disconnecting prematurely. Our team is actively working to identify the root cause and implement a fix. We will provide further updates as they become available.

We are still investigating the issue affecting a subset of dedicated numbers in our Australian Call Forwarding service. Our engineering team is actively working with our provider to identify the root cause. We’ll continue to provide updates as more information becomes available.

We are continuing to investigate the issue affecting a subset of dedicated numbers in our Australian Call Forwarding service. Our engineering team remains actively engaged with our upstream provider to isolate the root cause. Further updates will be provided as soon as new information becomes available.

Our teams are still actively investigating the issue impacting a subset of dedicated numbers on our Australian Call Forwarding service. We're continuing to work closely with our upstream provider to pinpoint the root cause. We'll share further updates as soon as more information becomes available.

We are currently observing the inability to send MMS Messages in HubSpot. Incident Start Time: 2025-04-24 17:00 UTC Impact for HubSpot Integrations: MMS Sending Unavailable We will update as soon as we have more information.

We are currently investigating an issue in which messages that are sent via toll free numbers are stuck in a "submitted" status.