MessageMedia incident

Higher loading times for hub.messagemedia.com

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on January 7, 2026 affecting The Hub, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 06:47 PM UTC
Resolved
Jan 07, 2026, 07:08 PM UTC
Duration
20m
Detected by Pingoru
Jan 07, 2026, 06:47 PM UTC

Affected components

The Hub

Update timeline

  1. investigating Jan 07, 2026, 06:47 PM UTC

    We are currently investigating an issue in which end users will experience longer wait times upon attempting to load hub.messagemedia.com. The page eventually loads after some time if the end user waits.

  2. monitoring Jan 07, 2026, 07:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 07, 2026, 07:08 PM UTC

    This incident has been resolved.