Resolved after 1 day 1 hour, affecting APAC and Inbound System (Webhooks), on November 13, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 13, 2025, 02:02 AM UTC
A subset of customers is currently experiencing an issue with MMS inbound only. Our team is investigating the issue and will provide an update as soon as possible.
- investigating Nov 13, 2025, 07:10 AM UTC
We are continuing to investigate this issue.
- investigating Nov 13, 2025, 10:25 AM UTC
We are continuing to work on resolving the issue affecting inbound MMS messages in Australia. Our team is actively working on it, and we will share further updates as they become available.
- investigating Nov 13, 2025, 07:31 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 14, 2025, 03:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 04:01 AM UTC
This incident has been resolved.
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