MessageMedia incident

EU3 Endpoint Connectivity Issues Causing Message Delays

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on April 22, 2026 affecting APAC and SMPP, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 11:49 PM UTC
Resolved
Apr 23, 2026, 12:55 AM UTC
Duration
1h 5m
Detected by Pingoru
Apr 22, 2026, 11:49 PM UTC

Affected components

APACSMPP

Update timeline

  1. investigating Apr 22, 2026, 11:49 PM UTC

    We experienced connectivity issues with our EU3 endpoint. Start Time (UTC): Apr 22, 2026 – 20:29 UTC Impact - Some messages may be delayed - No message loss has been identified - Incoming messages (MO) may be impacted due to connectivity issues We have implemented a fix and are monitoring to ensure full connectivity is restored.

  2. monitoring Apr 22, 2026, 11:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2026, 12:55 AM UTC

    This incident has been resolved.