- Detected by Pingoru
- Mar 09, 2026, 11:12 PM UTC
- Resolved
- Mar 10, 2026, 10:10 PM UTC
- Duration
- 22h 58m
Affected: APAC Hosted CareEU Hosted CareUS Hosted Care
Timeline · 4 updates
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identified Mar 09, 2026, 11:12 PM UTC
We are aware of an issue with delays in ingestion from Communities to Care. Our Infrastructure team have identified the issue, and we will provide further updates as they become available.
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identified Mar 10, 2026, 05:28 AM UTC
Our Infrastructure team has identified the root cause and is actively working on a fix for the same.
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monitoring Mar 10, 2026, 12:23 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 10, 2026, 10:10 PM UTC
We have resolved the issue causing delays in ingestion from Communities to Care.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 12:55 PM UTC
- Resolved
- Mar 13, 2026, 12:55 AM UTC
- Duration
- 3d 12h
Affected: Analytics
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 12:25 PM UTC
- Resolved
- Mar 05, 2026, 03:28 AM UTC
- Duration
- 2d 15h
Affected: US Hosted CommunitiesAnalytics
Timeline · 5 updates
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investigating Mar 02, 2026, 12:25 PM UTC
We are currently investigating the issue with Khoros Community Analytics not being displayed past 2026-02-27
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identified Mar 02, 2026, 12:46 PM UTC
We have identified the issue which caused Analytics polling to fail, and we are working on backfilling the data. The backfill for the 2026-02-28 is in progress
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identified Mar 03, 2026, 04:33 AM UTC
The backfill for February 28 and March 1 have completed. Analytics data for these dates should now be visible in dashboards and via the Bulk API. We will continue to monitor the workflow closely and provide further updates as needed.
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monitoring Mar 04, 2026, 03:49 AM UTC
The backfill for March 2 has now completed and analytics processing has returned to normal daily job runs. All missing data should now be available in dashboards and via the Bulk API. We will continue to monitor the data ingestion pipeline over the next 24 hours to ensure stability.
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resolved Mar 05, 2026, 03:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 21, 2026, 09:14 AM UTC
- Resolved
- Feb 22, 2026, 03:46 AM UTC
- Duration
- 18h 32m
Affected: APAC Hosted CareEU Hosted CareUS Hosted Care
Timeline · 6 updates
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investigating Feb 21, 2026, 09:14 AM UTC
We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care. Our Infrastructure team are actively investigating this issue.
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identified Feb 21, 2026, 09:38 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 21, 2026, 11:05 AM UTC
A fix has been implemented and we are monitoring the results.
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identified Feb 21, 2026, 11:21 AM UTC
We have identified additional issue since our last fix, and we are working on it.
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monitoring Feb 21, 2026, 11:35 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 22, 2026, 03:46 AM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 09:45 PM UTC
- Resolved
- Feb 20, 2026, 04:23 AM UTC
- Duration
- 1d 6h
Affected: APAC Hosted CareEU Hosted CareUS Hosted Care
Timeline · 3 updates
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investigating Feb 18, 2026, 09:45 PM UTC
We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care. Our Infrastructure team are actively investigating this issue.
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monitoring Feb 19, 2026, 12:24 AM UTC
We have resolved the issue preventing some users from passing the welcome screen when logging in to Khoros Care. Please ensure that browser Cache is cleared in order for the fix to apply correctly. We are actively monitoring the situation.
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resolved Feb 20, 2026, 04:23 AM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 08:41 PM UTC
- Resolved
- Feb 26, 2026, 10:19 AM UTC
- Duration
- 7d 13h
Affected: APAC Hosted CommunitiesUS Hosted CommunitiesEU Hosted CommunitiesAnalytics
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 07:38 AM UTC
- Resolved
- Feb 19, 2026, 09:40 PM UTC
- Duration
- 1d 14h
Affected: US Hosted Care
Timeline · 5 updates
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investigating Feb 18, 2026, 07:38 AM UTC
We are experiencing an ongoing issue affecting ingestion and queue processing. As a result, cases and messages may appear in the Available queue or in agent queues much later than expected (from several minutes up to an hour or more), and assignment to agents can be delayed.
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identified Feb 18, 2026, 03:07 PM UTC
The issue has been identified and a fix is being implemented.
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identified Feb 18, 2026, 04:25 PM UTC
The fix is currently being incrementally applied. As a result, performance is gradually improving. We will provide another update once the rollout is fully completed and performance has been fully restored.
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monitoring Feb 18, 2026, 06:56 PM UTC
A fix has been implemented and we are monitoring results.
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resolved Feb 19, 2026, 09:40 PM UTC
We have confirmed that the fix that was implemented has resolved this issue.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 03:41 PM UTC
- Resolved
- Feb 10, 2026, 10:53 PM UTC
- Duration
- 7h 11m
Affected: Agent ViewBrand Messenger
Timeline · 3 updates
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investigating Feb 10, 2026, 03:41 PM UTC
We are currently investigating this issue.
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monitoring Feb 10, 2026, 04:18 PM UTC
The issue has been resolved and we are monitoring the results.
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resolved Feb 10, 2026, 10:53 PM UTC
We have confirmed that the issue causing delays in sending chat messages and assignment stalls has been resolved.
Read the full incident report →
Critical February 4, 2026 - Detected by Pingoru
- Feb 04, 2026, 01:06 PM UTC
- Resolved
- Feb 06, 2026, 12:14 AM UTC
- Duration
- 1d 11h
Affected: US Hosted CareAgent ViewAnalyticsManage ViewCRM Integration
Timeline · 6 updates
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investigating Feb 04, 2026, 01:06 PM UTC
We are experiencing an ongoing issue affecting the Khoros Care Manage View. As a result, users may be unable to access the Manage View and see a server communication error. Our Infrastructure team is working to resolve this issue.
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investigating Feb 04, 2026, 02:47 PM UTC
We are continuing to investigate the issue. Further updates will be shared as more information becomes available.
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investigating Feb 04, 2026, 03:28 PM UTC
We are continuing to investigate this issue.
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investigating Feb 04, 2026, 05:08 PM UTC
This issue is limited to US-hosted Care environments. EU and APAC regions are not impacted. Our teams are actively investigating and will provide updates as more information becomes available.
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monitoring Feb 05, 2026, 12:27 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 06, 2026, 12:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 26, 2026, 11:19 AM UTC
- Resolved
- Jan 27, 2026, 01:50 AM UTC
- Duration
- 14h 30m
Affected: EU Hosted CareUS Hosted Care
Timeline · 4 updates
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investigating Jan 26, 2026, 11:19 AM UTC
We are investigating reports of degraded performance in Khoros Care that are affecting agent console responsiveness and message delivery (delays in sending and receiving messages, as well as in claiming and assigning conversations).
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investigating Jan 26, 2026, 11:54 AM UTC
We are continuing to investigate this issue.
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monitoring Jan 26, 2026, 12:54 PM UTC
The affected systems have automatically recovered, and the previously observed delays are no longer occurring. We are continuing to actively monitor system performance to ensure ongoing stability.
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resolved Jan 27, 2026, 01:50 AM UTC
The performance degradation impacting agent console responsiveness and message delivery has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 01:50 AM UTC
- Resolved
- Jan 21, 2026, 01:55 AM UTC
- Duration
- 4m
Affected: US Hosted CommunitiesEU Hosted Communities
Timeline · 2 updates
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identified Jan 21, 2026, 01:50 AM UTC
Khoros Community Azure outage is currently observed. This was caused by incorrectly rolled out changes, and we are in the process of rolling back the changes now.
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resolved Jan 21, 2026, 01:55 AM UTC
The rollback has been completed and this incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 11:26 AM UTC
- Resolved
- Jan 22, 2026, 06:51 AM UTC
- Duration
- 1d 19h
Affected: Analytics
Timeline · 6 updates
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investigating Jan 20, 2026, 11:26 AM UTC
We are currently investigating an issue that is affecting analytics data. Data are not populated since the 16th of January. Our infrastructure team is working on this with Urgent priority.
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identified Jan 20, 2026, 01:39 PM UTC
We have identified the analytics data population issue and our teams applied a fix. Source systems are confirmed healthy, and backfill processing is currently underway. We will share further updates as they become available.
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identified Jan 20, 2026, 03:29 PM UTC
We are continuing the backfill operations, we will share further updates as they become available
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identified Jan 21, 2026, 03:44 AM UTC
The backfill operations are in progress and our teams are monitoring the same as well.
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monitoring Jan 22, 2026, 02:13 AM UTC
The backfill operations have been completed and we are continuing to monitor.
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resolved Jan 22, 2026, 06:51 AM UTC
The issue has been fully resolved. Our teams have confirmed system stability, and all services are operating normally.
Read the full incident report →
- Detected by Pingoru
- Jan 16, 2026, 03:06 PM UTC
- Resolved
- Jan 19, 2026, 03:11 AM UTC
- Duration
- 2d 12h
Affected: Organic PublishingThird-party APIs
Timeline · 5 updates
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identified Jan 16, 2026, 03:06 PM UTC
We are experiencing an ongoing outage affecting our LinkedIn integration. As a result, it is not possible to reply to existing messages, and no new messages will be ingested. Our Engineering team is working to resolve this issue urgently.
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identified Jan 16, 2026, 04:40 PM UTC
We have identified the root cause being a deprecated service from LinkedIn requiring a change in our codebase. Our team is still looking into this matter.
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identified Jan 16, 2026, 05:38 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jan 16, 2026, 08:16 PM UTC
The fix has been deployed, and we believe the issue is resolved.
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resolved Jan 19, 2026, 03:11 AM UTC
The issue affecting the LinkedIn integration has been resolved. The fix has been deployed, and message ingestion and replies are now functioning as expected. If you continue to experience any issues, please contact Support for further assistance.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 05:40 PM UTC
- Resolved
- Jan 15, 2026, 12:38 PM UTC
- Duration
- 18h 57m
Affected: US Hosted CommunitiesEU Hosted Communities
Timeline · 4 updates
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investigating Jan 14, 2026, 05:40 PM UTC
We are currently investigating an increased rate of 403 errors reported by several customers (global)
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identified Jan 14, 2026, 07:30 PM UTC
The issue has been identified and the fix is being applied.
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monitoring Jan 15, 2026, 01:47 AM UTC
The issue causing 403 errors when loading assets has now been fixed. We are actively monitoring to ensure that that no further issues occur.
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resolved Jan 15, 2026, 12:38 PM UTC
The issue causing 403 errors when loading assets has now been fixed, and no reoccurrences have been reported. Please reach out to Customer Support if you require additional assistance.
Read the full incident report →
- Detected by Pingoru
- Jan 08, 2026, 12:42 PM UTC
- Resolved
- Jan 11, 2026, 07:18 AM UTC
- Duration
- 2d 18h
Affected: Analytics
Timeline · 5 updates
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investigating Jan 08, 2026, 12:42 PM UTC
We are currently experiencing an issue where analytics data is unavailable for Posts and Marketing dashboards over the past few days. Our team is investigating the cause and working toward a resolution. We will share updates as more details become available.
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identified Jan 09, 2026, 03:05 AM UTC
We have implemented a fix and have started the backfill process for the affected analytics data. We will continue to monitor progress and share further updates as we move toward full resolution.
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monitoring Jan 09, 2026, 07:28 AM UTC
The issue has been fixed now, we are closely monitoring now.
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monitoring Jan 10, 2026, 10:07 AM UTC
We are continuing to closely monitor the system to ensure stability and completion of the data backfill. Further updates will be shared if needed.
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resolved Jan 11, 2026, 07:18 AM UTC
This incident has been fully resolved, and no further issues have been observed during ongoing monitoring.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 04:09 PM UTC
- Resolved
- Jan 08, 2026, 01:08 AM UTC
- Duration
- 8h 59m
Affected: US Hosted CommunitiesEU Hosted Communities
Timeline · 3 updates
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investigating Jan 07, 2026, 04:09 PM UTC
We are currently investigating the issues with some of the instances being down with "An error occurred while processing your request."
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monitoring Jan 07, 2026, 04:36 PM UTC
The fix has been implemented, and the issue is currently resolved.
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resolved Jan 08, 2026, 01:08 AM UTC
The issue impacting some Khoros Community Aurora instances, where users encountered the message “An error occurred while processing your request", has been successfully resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 03:01 PM UTC
- Resolved
- Jan 07, 2026, 01:34 AM UTC
- Duration
- 10h 33m
Affected: US Hosted CommunitiesEU Hosted Communities
Timeline · 4 updates
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investigating Jan 06, 2026, 03:01 PM UTC
We are investigating reports of style issues within Khoros Communities, including incorrect CSS rendering. Further updates will be shared as they become available.
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identified Jan 06, 2026, 04:22 PM UTC
The issue has been identified, and we are in the process of rolling out the fix.
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monitoring Jan 06, 2026, 11:06 PM UTC
Our infrastructure team has applied a fix and we are monitoring the results.
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resolved Jan 07, 2026, 01:34 AM UTC
The issue causing style inconsistencies and incorrect CSS rendering in Khoros Communities has been fully resolved. Our teams have confirmed system stability, and all services are operating normally at this time. If you continue to experience any issues, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Dec 16, 2025, 08:27 AM UTC
- Resolved
- Dec 16, 2025, 05:48 PM UTC
- Duration
- 9h 20m
Affected: Khoros Community Integration
Timeline · 3 updates
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investigating Dec 16, 2025, 08:27 AM UTC
We are currently investigating an issue with the Community <> Care post ingestion.
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monitoring Dec 16, 2025, 08:50 AM UTC
A fix has been implemented, and we are currently monitoring the results.
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resolved Dec 16, 2025, 05:48 PM UTC
The issue affecting the Community <> Care post ingestion has been fully resolved. A fix was successfully implemented, and monitoring confirmed that posts are now being ingested and processed as expected. No further impact has been observed, and the integration is operating normally.
Read the full incident report →
- Detected by Pingoru
- Dec 15, 2025, 04:08 AM UTC
- Resolved
- Dec 15, 2025, 05:01 PM UTC
- Duration
- 12h 52m
Affected: Manage View
Timeline · 3 updates
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investigating Dec 15, 2025, 04:08 AM UTC
We are currently investigating an issue where the Manage Views tab is not visible in the Khoros Care Console UI for some users. This may prevent access to Manage View–related functionality. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
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monitoring Dec 15, 2025, 05:08 AM UTC
Our infrastructure team has implemented a fix, and the reported issue is no longer reproducible. We are continuing to monitor the situation to ensure stability.
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resolved Dec 15, 2025, 05:01 PM UTC
The issue affecting the visibility of the Manage Views tab in the Khoros Care Console has been resolved. The fix has been successfully implemented, and the reported behavior is no longer reproducible. All affected functionality has been restored, and we will continue to monitor the system to ensure ongoing stability.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2025, 02:25 AM UTC
- Resolved
- Dec 10, 2025, 09:55 AM UTC
- Duration
- 7h 30m
Affected: Agent View
Timeline · 4 updates
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investigating Dec 09, 2025, 10:17 PM UTC
We are aware of an intermittent issue affecting Khoros Care, where some agents are unable to communicate with clients, and some are experiencing login difficulties. Our team is actively investigating the root cause and will provide further updates as they become available.
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identified Dec 10, 2025, 12:46 AM UTC
The issue has been identified and we are working on implementing fix
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monitoring Dec 10, 2025, 02:25 AM UTC
A fix has been implemented and we are monitoring results.
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resolved Dec 10, 2025, 09:55 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 08, 2025, 04:06 PM UTC
- Resolved
- Dec 12, 2025, 04:09 AM UTC
- Duration
- 3d 12h
Affected: US Hosted CommunitiesEU Hosted Communities
Timeline · 12 updates
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 04:14 AM UTC
- Resolved
- Nov 20, 2025, 03:23 AM UTC
- Duration
- 23h 8m
Affected: CalendarApprovals
Timeline · 4 updates
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investigating Nov 19, 2025, 04:14 AM UTC
We are currently investigating an issue causing slow loading of the Marketing Calendar and impacting calendar publishing functionality. We will share further updates as we work toward a resolution.
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identified Nov 19, 2025, 07:44 AM UTC
We’ve pinpointed the issues causing slow performance in the Marketing Calendar and have begun implementing fixes. Our team is actively working toward a complete resolution and will provide further updates as progress continues.
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monitoring Nov 19, 2025, 09:00 AM UTC
We have applied a fix to address the slow-loading behavior and related issues in the Marketing Calendar, and initial monitoring shows performance improvements. We are continuing to monitor the situation to ensure stability.
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resolved Nov 20, 2025, 03:23 AM UTC
We have successfully implemented a fix for the slow-loading behavior in the Marketing Calendar, and initial monitoring indicates restored functionality. We will close the incident as system performance is now stable and will keep observing to ensure continued reliability.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 01:04 PM UTC
- Resolved
- Nov 18, 2025, 11:00 PM UTC
- Duration
- 9h 55m
Affected: Third-party Integration
Timeline · 3 updates
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identified Nov 18, 2025, 01:04 PM UTC
We are currently experiencing an ongoing Cloudflare incident that is impacting Khoros Community third-party integrations. You can follow the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 If you are using a reverse proxy or any integration that relies on Cloudflare, please contact Cloudflare for additional support. We are actively monitoring the situation and will continue to provide updates as Cloudflare works toward a resolution.
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monitoring Nov 18, 2025, 03:21 PM UTC
Cloudflare has resolved the issue and we are monitoring the situation
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resolved Nov 18, 2025, 11:00 PM UTC
The Cloudflare outage has now been resolved: https://www.cloudflarestatus.com/
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 01:01 PM UTC
- Resolved
- Nov 18, 2025, 10:59 PM UTC
- Duration
- 9h 58m
Affected: Core SystemFlow Designer(UI)
Timeline · 3 updates
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identified Nov 18, 2025, 01:01 PM UTC
We are currently experiencing an ongoing Cloudflare incident that is impacting the Khoros Flow Bot Functionalities. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl95oj3h7 Our team is actively monitoring the situation and awaiting further updates from Cloudflare as they work toward a resolution.
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monitoring Nov 18, 2025, 03:21 PM UTC
Cloudflare issue is fixed, and we are monitoring the situation for further updates.
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resolved Nov 18, 2025, 10:59 PM UTC
The Cloudflare outage has now been resolved: https://www.cloudflarestatus.com/
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 05:08 PM UTC
- Resolved
- Nov 25, 2025, 09:58 AM UTC
- Duration
- 10d 16h
Affected: Meta Business Products APIs
Timeline · 12 updates
Read the full incident report →
