Khoros experienced a major incident on March 12, 2026 affecting APAC Hosted Care and EU Hosted Care and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
APAC Hosted CareEU Hosted CareUS Hosted Care
Update timeline
- investigating Mar 12, 2026, 08:45 PM UTC
We are an investigating an issue where Khoros Care chats either cannot be assigned or answered.
- monitoring Mar 12, 2026, 11:11 PM UTC
We have implemented a fix for the issue where Khoros Care chats were unable to be assigned or responded to. We are actively monitoring the situation.
- monitoring Mar 13, 2026, 05:22 AM UTC
We have started received confirmations that the issue is no longer seen. We are continuing to monitor this.
- resolved Mar 13, 2026, 10:00 PM UTC
We have confirmed that the issue with Khoros Chats has now been resolved.