Khoros incident

Khoros Care chats cannot be responded

Major Resolved View vendor source →
Started
Mar 12, 2026, 08:45 PM UTC
Resolved
Mar 13, 2026, 10:00 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 12, 2026, 08:45 PM UTC

Affected components

APAC Hosted CareEU Hosted CareUS Hosted Care

Update timeline

  1. investigating Mar 12, 2026, 08:45 PM UTC

    We are an investigating an issue where Khoros Care chats either cannot be assigned or answered.

  2. monitoring Mar 12, 2026, 11:11 PM UTC

    We have implemented a fix for the issue where Khoros Care chats were unable to be assigned or responded to. We are actively monitoring the situation.

  3. monitoring Mar 13, 2026, 05:22 AM UTC

    We have started received confirmations that the issue is no longer seen. We are continuing to monitor this.

  4. resolved Mar 13, 2026, 10:00 PM UTC

    We have confirmed that the issue with Khoros Chats has now been resolved.

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