Khoros incident

[Khoros Care] Significant delays sending messages while handling chats, and chat/case assignment appears stalled

Minor Resolved View vendor source →

Khoros experienced a minor incident on February 10, 2026 affecting Agent View and Brand Messenger, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 03:41 PM UTC
Resolved
Feb 10, 2026, 10:53 PM UTC
Duration
7h 11m
Detected by Pingoru
Feb 10, 2026, 03:41 PM UTC

Affected components

Agent ViewBrand Messenger

Update timeline

  1. investigating Feb 10, 2026, 03:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 10, 2026, 04:18 PM UTC

    The issue has been resolved and we are monitoring the results.

  3. resolved Feb 10, 2026, 10:53 PM UTC

    We have confirmed that the issue causing delays in sending chat messages and assignment stalls has been resolved.