Delays in Community-to-Care Ingestions

Update timeline

1. investigating Mar 12, 2026, 05:31 PM UTC

   We are currently investigating reports by some customers experiencing delays in Community-to-Care ingestion

2. investigating Mar 12, 2026, 11:39 PM UTC

   We are continuing to investigate the delays in Community to Care ingestion. We will provide further updates as soon as they are available.

3. investigating Mar 13, 2026, 11:08 AM UTC

   We are continuing to investigate the delays affecting Community-to-Care ingestion. Our team is actively reviewing the issue, and the investigation is ongoing. We will share additional updates as soon as more information becomes available.

4. identified Mar 13, 2026, 10:52 PM UTC

   Our Engineering team are working on a fix for this issue.

5. monitoring Mar 15, 2026, 12:41 PM UTC

   We have introduced a fix for this issue and are now working on backfilling data for the affected dates.

6. monitoring Mar 16, 2026, 01:49 AM UTC

   We are continuing to monitor the ongoing backfilling for the affected dates.

7. monitoring Mar 16, 2026, 09:35 AM UTC

   We continue to monitor backfilling for the affected dates.

8. monitoring Mar 17, 2026, 01:40 AM UTC

   Monitoring continues as backfilling for the affected dates progresses.

9. monitoring Mar 18, 2026, 12:54 AM UTC

   Backfilling for the affected dates is still in progress and is progressing successfully.

10. monitoring Mar 19, 2026, 12:15 AM UTC

    Data ingestion recovery is nearing completion. Backfill processing has already completed in one affected region and is still running in the remaining impacted EU region. Based on current progress, we expect ingestion to be fully completed by the morning of March 19 UTC, assuming the remaining jobs finish successfully.

11. monitoring Mar 19, 2026, 11:53 PM UTC

    Data ingestion recovery remains in progress. Backfill processing has already completed in one affected region and is still running in the remaining impacted EU region. We will share another update as soon as processing is complete and final validation has been finished.

12. monitoring Mar 20, 2026, 03:36 AM UTC

    The historical backfill work for the affected ingestion period has finished. New Community-to-Care ingestion should now be operating normally, and missing historical data from the impacted window should be restored where applicable. Our teams will remain on enhanced monitoring for 24 hours to validate end-to-end behavior before we close this incident.

13. monitoring Mar 20, 2026, 08:19 PM UTC

    We have identified some data that has not been backfilled, and our Infrastructure team are working on resolving this.

14. monitoring Mar 23, 2026, 09:00 AM UTC

    Our Infrastructure team are still working on the missing backfilled data. We will share another update as soon as processing is complete.

15. monitoring Mar 23, 2026, 10:41 PM UTC

    The backfilling has now been completed. We will now monitor this for any further issues

16. resolved Mar 24, 2026, 10:10 PM UTC

    This issue has been resolved. We have seen no further issues during our monitoring.