Is Khoros down?
Last checked 4m agoActive incident: Partner Channel Degradation
Khoros is reporting degraded performance right now (last checked 4m ago). Services are up but slower or partially failing.
Real-time Khoros status, recent outages, and incident history — pulled directly from Khoros's official status page at https://status.khoros.com every 5 minutes. Pingoru tracks 66 Khoros services and has captured 58 incidents in the last 90 days (97.53% uptime). Get email, Slack, Discord, or webhook alerts the moment Khoros reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- APAC Hosted CareEU Hosted CareUS Hosted CareMeta Business Products APIsSocial Inbox
Timeline · 3 updates
- investigating · Jun 12, 2026, 02:09 PM UTC
We are currently investigating a partner platform issue affecting Khoros Care integrations with Meta services. Customers may experience delays, errors, or intermittent failures when using connected Meta channels, including message ingestion, publishing, or synchronization. Our teams are monitoring the situation closely and will provide updates as more information becomes available.
- identified · Jun 12, 2026, 03:29 PM UTC
Meta is currently experiencing high disruptions impacting Messenger API for Instagram, Facebook and Whatsapp, which in turn is impacting Khoros message ingestion activities.
- monitoring · Jun 12, 2026, 09:17 PM UTC
The disruptions from Meta have now been resolved. We are actively monitoring on our end. Please reach out via a Support ticket if any Meta integrations are not working as expected.
Latest: The disruptions from Meta have now been resolved. We are actively monitoring on our end. Please reach out via a Support ticket if any Meta integrations are not working as expected.
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Recent outages & incidents
Past 90 days- Meta Business Products APIsSocial Inbox
Timeline · 1 update
- identified · Jun 12, 2026, 03:22 PM UTC
Meta is currently experiencing high disruptions impacting Messenger API for Instagram, Facebook and Whatsapp, which in turn is impacting Khoros message ingestion activities.
Latest: Meta is currently experiencing high disruptions impacting Messenger API for Instagram, Facebook and Whatsapp, which in turn is impacting Khoros message ingestion activities.
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- EU Hosted CommunitiesAnalytics
Timeline · 15 updates
- identified · May 29, 2026, 03:07 PM UTC
We are aware of an issue with analytics for EU-hosted classic communities. We have triggered the backfill already, and we'll post updates as they are made.
- identified · May 29, 2026, 11:58 PM UTC
We are continuing to work on restoring the missing analytics data for EU-hosted classic communities. The backfill process has already been initiated, and we are monitoring its progress closely. We will provide another update as soon as more information becomes available.
- identified · May 30, 2026, 08:39 AM UTC
Data has been backfilled up to the 27th. We continue to backfill the remaining two days.
- identified · May 30, 2026, 08:39 AM UTC
We continue to backfill data for May 28th and 29th.
- identified · Jun 01, 2026, 03:32 AM UTC
The backfilling process is progressing as expected.
- identified · Jun 01, 2026, 05:10 PM UTC
The backfilling process is progressing as expected.
- identified · Jun 02, 2026, 03:52 AM UTC
We are continuing to monitor the backfilling status. No issues have been encountered.
- identified · Jun 02, 2026, 11:54 PM UTC
Our team is currently working on the required remediation. We will share the next update as soon as additional progress is made.
- identified · Jun 03, 2026, 09:01 PM UTC
The team continues working on the remediation.
- identified · Jun 04, 2026, 03:51 AM UTC
The remediation effort remains underway. We will share the next update as soon as there is more to report.
- identified · Jun 04, 2026, 06:46 PM UTC
The team continues working on the remediation.
- identified · Jun 05, 2026, 03:31 AM UTC
The remediation effort is ongoing by our teams.
- monitoring · Jun 05, 2026, 11:34 AM UTC
The issue affecting analytics collection has been resolved, and analytics data is now being collected and processed correctly. We have completed our investigation and remediation activities and will continue to monitor the platform to ensure ongoing stability.
- monitoring · Jun 05, 2026, 08:01 PM UTC
We are continuing to monitor for any further issues.
- resolved · Jun 06, 2026, 08:14 PM UTC
The incident has been resolved.
Latest: The incident has been resolved.
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- APAC Hosted CareEU Hosted CareUS Hosted Care
Timeline · 6 updates
- investigating · May 28, 2026, 06:38 AM UTC
We are currently investigating an issue affecting user login for some customers. Impacted users may experience MFA failures, including invalid token errors or issues receiving SMS authentication codes. We have identified that the issue appears to be related to the authentication flow. We are further investigating and will provide further updates as soon as more information is available.
- investigating · May 28, 2026, 02:24 PM UTC
We are continuously working on a fix and actively monitoring the situation.
- monitoring · May 28, 2026, 03:22 PM UTC
Our infrastructure team has applied a fix for the MFA issue and we are monitoring the results.
- monitoring · May 28, 2026, 07:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring · May 28, 2026, 11:54 PM UTC
The issue affecting some user login flows has been resolved. We have completed monitoring and are not seeing further impact at this time. Thank you for your patience.
- resolved · May 29, 2026, 03:19 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Analytics
Timeline · 10 updates
- investigating · May 27, 2026, 04:17 AM UTC
We are investigating reports of missing analytics data for AMER-hosted communities. Analytics data has been unavailable since May 21, 2026. Our Infrastructure team is actively looking into the root cause and we will provide updates as more information becomes available.
- investigating · May 27, 2026, 11:01 AM UTC
The Infrastructure team is working on backfilling the analytics data for AMER-hosted communities.
- identified · May 27, 2026, 11:48 PM UTC
Our team is continuing to investigate the missing Community Analytics data affecting AMER-hosted communities. Work is ongoing to backfill the impacted analytics data, and we will provide another update as soon as more information is available.
- identified · May 28, 2026, 06:19 AM UTC
Backfill work for AMER Community analytics data is ongoing. Analytics data for May 26th is now available. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
- identified · May 28, 2026, 02:25 PM UTC
We are continuously working on a fix and actively monitoring the situation.
- identified · May 28, 2026, 07:18 PM UTC
Backfill work for AMER Community analytics data is ongoing. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
- identified · May 29, 2026, 03:28 AM UTC
We have completed backfilling data for May 21, 22, and 27. Work is currently ongoing to populate the remaining affected dates. We will continue to provide updates as progress is made.
- identified · May 29, 2026, 08:59 PM UTC
Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
- monitoring · May 30, 2026, 07:52 AM UTC
All affected dates have been successfully backfilled. Please reach out to us if you are still experiencing any issues or require further assistance.
- resolved · Jun 01, 2026, 04:17 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- APAC Hosted CommunitiesAnalytics
Timeline · 10 updates
- investigating · May 25, 2026, 01:06 AM UTC
We are currently investigating an issue affecting Community Analytics data for APAC-hosted communities from May 18 onwards.
- identified · May 25, 2026, 01:59 AM UTC
The issue has been identified, and our team is working on fixing it.
- identified · May 25, 2026, 09:13 AM UTC
The fix for the issue is under review.
- identified · May 26, 2026, 12:23 AM UTC
Our team continues working on the fix for the Community Analytics data issue affecting some communities. The fix is still under review, and backfill work is in progress. We are also actively checking why the recovery is taking longer than expected. We will provide another update as soon as we have more progress to share.
- identified · May 26, 2026, 08:17 AM UTC
Our team continues to make progress on the Community Analytics data issue affecting some communities. The fix has completed review and backfill work is actively ongoing. We appreciate your patience and will provide updates once we have more to share.
- identified · May 26, 2026, 11:16 PM UTC
Our team continues to work on the Community Analytics data issue affecting some hosted communities. Progress is ongoing, and we will provide another update as soon as we have more information to share.
- monitoring · May 27, 2026, 04:01 AM UTC
The backfill has been completed for all affected dates and the analytics data pipeline is now running healthy. All APAC Community Analytics data that was missing since May 19 has been fully restored. We are now monitoring the pipeline to confirm continued stability before closing this incident.
- monitoring · May 27, 2026, 10:59 AM UTC
We continue monitoring pipeline stability.
- monitoring · May 27, 2026, 11:50 PM UTC
We are continuing to monitor the Community Analytics pipeline for APAC-hosted communities after the completion of the backfill. The analytics data pipeline remains stable at this time, and we will provide another update if there are any changes.
- resolved · May 28, 2026, 02:29 AM UTC
The incident with APAC hosted communities is resolved.
Latest: The incident with APAC hosted communities is resolved.
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See the full Khoros outage history
18 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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- Started Jun 12, 2026, 03:22 PM UTC · Resolved Jun 12, 2026, 03:35 PM UTC · 12m
- Partner Channel Degradation OngoingStarted Jun 12, 2026, 02:09 PM UTC · ● 1d 4h
- Started May 29, 2026, 03:07 PM UTC · Resolved Jun 06, 2026, 08:14 PM UTC · 8d 5h
- Started May 28, 2026, 06:38 AM UTC · Resolved May 29, 2026, 03:19 AM UTC · 20h 40m
- Started May 27, 2026, 04:17 AM UTC · Resolved Jun 01, 2026, 04:17 AM UTC · 5d
- Started May 25, 2026, 01:06 AM UTC · Resolved May 28, 2026, 02:29 AM UTC · 3d 1h
- Started May 20, 2026, 09:31 PM UTC · Resolved May 24, 2026, 10:17 PM UTC · 4d
- Started May 20, 2026, 02:59 PM UTC · Resolved May 24, 2026, 10:20 PM UTC · 4d 7h