Khoros experienced a major incident on March 9, 2026 affecting Analytics, lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 09, 2026, 12:55 PM UTC
We have reports of analytics dashboards failing intermittently, and we are working to resolve the issue.
- monitoring Mar 09, 2026, 01:34 PM UTC
Sites have recovered and should now be live. We are looking into a permanent fix to prevent the recurrence of the issue.
- monitoring Mar 09, 2026, 11:00 PM UTC
Our Engineering team are working on the permanent fix for this issue.
- monitoring Mar 10, 2026, 05:20 AM UTC
We are continuing to monitor the sites' stability following the recovery.
- monitoring Mar 10, 2026, 10:44 PM UTC
Our Engineering team have identified the long term fix and we will monitor for stability after the deployment.
- monitoring Mar 11, 2026, 05:58 AM UTC
Our Engineering team is continuing to work on the permanent fix.
- monitoring Mar 12, 2026, 04:57 AM UTC
A fix has been made by the Engineering and we are now in the process of deploying it.
- monitoring Mar 12, 2026, 11:44 PM UTC
Our Infrastructure team are finalizing the deployment, and we expect this to be completed shortly.
- resolved Mar 13, 2026, 12:55 AM UTC
Infrastructure team has completed the deployment. The issue with Analytics dashboard is resolved.