Khoros incident

Khoros Care - degraded performance with message delivery.

Minor Resolved View vendor source →

Khoros experienced a minor incident on January 26, 2026 affecting EU Hosted Care and US Hosted Care, lasting 14h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 11:19 AM UTC
Resolved
Jan 27, 2026, 01:50 AM UTC
Duration
14h 30m
Detected by Pingoru
Jan 26, 2026, 11:19 AM UTC

Affected components

EU Hosted CareUS Hosted Care

Update timeline

  1. investigating Jan 26, 2026, 11:19 AM UTC

    We are investigating reports of degraded performance in Khoros Care that are affecting agent console responsiveness and message delivery (delays in sending and receiving messages, as well as in claiming and assigning conversations).

  2. investigating Jan 26, 2026, 11:54 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 26, 2026, 12:54 PM UTC

    The affected systems have automatically recovered, and the previously observed delays are no longer occurring. We are continuing to actively monitor system performance to ensure ongoing stability.

  4. resolved Jan 27, 2026, 01:50 AM UTC

    The performance degradation impacting agent console responsiveness and message delivery has been resolved.