Khoros Marketing fails to publish to Facebook

Update timeline

1. investigating Mar 13, 2026, 07:20 PM UTC

   We have received reports about people being unable to publish to Facebook. We are investigating the issue.

2. monitoring Mar 13, 2026, 11:28 PM UTC

   Our Engineering team found that there was a performance degradation from Meta on March 12 that stopped on March 13. They are implementing a preventive fix in case it happens again. We will continue to monitor this situation.

3. monitoring Mar 14, 2026, 08:14 PM UTC

   Our Engineering has implemented a temporary fix for the Meta performance degradation issue. They continue to work on a permanent resolution. We will continue to monitor this situation.

4. monitoring Mar 16, 2026, 01:52 AM UTC

   We are in the process of deploying a fix. No new issues have been reported currently and we are continuing to monitor the same.

5. monitoring Mar 16, 2026, 09:40 AM UTC

   Fix deployment in progress. No new issues have been reported.

6. monitoring Mar 16, 2026, 01:26 PM UTC

   The fixes have been successfully deployed. Publishing should now be operating normally, and we are continuing to monitor the system.

7. monitoring Mar 17, 2026, 01:47 AM UTC

   We are continuing to monitor this. No issues have been reported currently.

8. monitoring Mar 17, 2026, 09:42 AM UTC

   We are continuing to monitor this.

9. resolved Mar 18, 2026, 12:42 AM UTC

   We have confirmed that this issue is now resolved.