Khoros incident
[AMER] Khoros Communities analytics and bulk API return incomplete data for dates past 2026-02-27
Khoros experienced a major incident on March 2, 2026 affecting US Hosted Communities and Analytics, lasting 2d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 02, 2026, 12:25 PM UTC
We are currently investigating the issue with Khoros Community Analytics not being displayed past 2026-02-27
- identified Mar 02, 2026, 12:46 PM UTC
We have identified the issue which caused Analytics polling to fail, and we are working on backfilling the data. The backfill for the 2026-02-28 is in progress
- identified Mar 03, 2026, 04:33 AM UTC
The backfill for February 28 and March 1 have completed. Analytics data for these dates should now be visible in dashboards and via the Bulk API. We will continue to monitor the workflow closely and provide further updates as needed.
- monitoring Mar 04, 2026, 03:49 AM UTC
The backfill for March 2 has now completed and analytics processing has returned to normal daily job runs. All missing data should now be available in dashboards and via the Bulk API. We will continue to monitor the data ingestion pipeline over the next 24 hours to ensure stability.
- resolved Mar 05, 2026, 03:28 AM UTC
This incident has been resolved.