Khoros incident

Staging Environments - Admin Panel Inaccessible 502 Bad Gateway Error

Major Resolved View vendor source →

Khoros experienced a major incident on March 27, 2026 affecting US Hosted Communities, lasting 23h 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2026, 04:19 PM UTC
Resolved
Mar 28, 2026, 03:51 PM UTC
Duration
23h 31m
Detected by Pingoru
Mar 27, 2026, 04:19 PM UTC

Affected components

US Hosted Communities

Update timeline

  1. investigating Mar 27, 2026, 04:19 PM UTC

    We are currently investigating reports of Admin panel innaccessible due to 502 bad gateway errors on Staging environments

  2. identified Mar 27, 2026, 09:53 PM UTC

    We have identified the cause of the 502 bad gateway errors on Staging environments, and we are rolling out fixes for each of the environments now.

  3. identified Mar 28, 2026, 05:39 AM UTC

    Most communities are online, and our Infrastructure team continue to invesitgate the remaining issues.

  4. resolved Mar 28, 2026, 03:51 PM UTC

    All communities are now online. Thank you for your patience