Khoros incident

Khoros Communities analytics and bulk api return incomplete data for dates past 15th of February

Major Resolved View vendor source →
Started
Feb 18, 2026, 08:41 PM UTC
Resolved
Feb 26, 2026, 10:19 AM UTC
Duration
7d 13h
Detected by Pingoru
Feb 18, 2026, 08:41 PM UTC

Affected components

APAC Hosted CommunitiesUS Hosted CommunitiesEU Hosted CommunitiesAnalytics

Update timeline

  1. investigating Feb 18, 2026, 08:41 PM UTC

    We are currently investigating an issue where analytics and the bulk api return incomplete data for dates past the 15th of February.

  2. investigating Feb 19, 2026, 06:28 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 20, 2026, 10:15 PM UTC

    We have identified the issue which caused Analytics polling to fail, and we are working on backfilling the data. The backfill for the 18th has completed, except for one step which we are working on resolving. The backfill for the 16th is In progress and nearing completion. The backfills for the 17th and 19th are queued to start after the 16th completes.

  4. identified Feb 23, 2026, 01:46 AM UTC

    We remain actively engaged in monitoring the data backfill recovery effort across all affected dates.

  5. identified Feb 23, 2026, 10:18 AM UTC

    We continue to backfill the dates and expect this to continue during the coming day as we restore all data.

  6. identified Feb 24, 2026, 02:01 AM UTC

    The data backfilling continues to be in progress and we are monitoring the same as well.

  7. identified Feb 25, 2026, 12:35 AM UTC

    The data backfilling continues to be in progress and all jobs are currently running successfully.

  8. identified Feb 25, 2026, 03:58 AM UTC

    Data backfill continues to progress. Analytics data has been fully restored through February 20 and February 21 is available with superuser metrics still being finalized. Backfill jobs for February 22-24 are queued and processing sequentially. All jobs are currently running successfully and being monitored. We expect the pipeline to be fully caught up by Friday, February 27.

  9. identified Feb 26, 2026, 01:01 AM UTC

    Feb 15th - 24nd has been backfilled. The 25th will be backfilled on the normal schedule. We will continue to monitor this closely.

  10. resolved Feb 26, 2026, 10:19 AM UTC

    Backfills have been completed and data should now be restored. Please reach out to Customer Support should you still experience any issues.

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