Khoros incident

Khoros Care: Users unable to login to application

Major Resolved View vendor source →
Started
Feb 21, 2026, 09:14 AM UTC
Resolved
Feb 22, 2026, 03:46 AM UTC
Duration
18h 32m
Detected by Pingoru
Feb 21, 2026, 09:14 AM UTC

Affected components

APAC Hosted CareEU Hosted CareUS Hosted Care

Update timeline

  1. investigating Feb 21, 2026, 09:14 AM UTC

    We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care. Our Infrastructure team are actively investigating this issue.

  2. identified Feb 21, 2026, 09:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 21, 2026, 11:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Feb 21, 2026, 11:21 AM UTC

    We have identified additional issue since our last fix, and we are working on it.

  5. monitoring Feb 21, 2026, 11:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 22, 2026, 03:46 AM UTC

    The issue has been resolved.

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