Khoros incident
Khoros Care: Users unable to login to application
Khoros experienced a major incident on February 21, 2026 affecting APAC Hosted Care and EU Hosted Care and 1 more component, lasting 18h 32m. The incident has been resolved; the full update timeline is below.
Affected components
APAC Hosted CareEU Hosted CareUS Hosted Care
Update timeline
- investigating Feb 21, 2026, 09:14 AM UTC
We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care. Our Infrastructure team are actively investigating this issue.
- identified Feb 21, 2026, 09:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 21, 2026, 11:05 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Feb 21, 2026, 11:21 AM UTC
We have identified additional issue since our last fix, and we are working on it.
- monitoring Feb 21, 2026, 11:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 22, 2026, 03:46 AM UTC
The issue has been resolved.