Khoros experienced a major incident on February 18, 2026 affecting APAC Hosted Care and EU Hosted Care and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
APAC Hosted CareEU Hosted CareUS Hosted Care
Update timeline
- investigating Feb 18, 2026, 09:45 PM UTC
We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care. Our Infrastructure team are actively investigating this issue.
- monitoring Feb 19, 2026, 12:24 AM UTC
We have resolved the issue preventing some users from passing the welcome screen when logging in to Khoros Care. Please ensure that browser Cache is cleared in order for the fix to apply correctly. We are actively monitoring the situation.
- resolved Feb 20, 2026, 04:23 AM UTC
The issue has been resolved.