Khoros incident

Khoros Care - Login Issues

Major Resolved View vendor source →
Started
Feb 18, 2026, 09:45 PM UTC
Resolved
Feb 20, 2026, 04:23 AM UTC
Duration
1d 6h
Detected by Pingoru
Feb 18, 2026, 09:45 PM UTC

Affected components

APAC Hosted CareEU Hosted CareUS Hosted Care

Update timeline

  1. investigating Feb 18, 2026, 09:45 PM UTC

    We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care. Our Infrastructure team are actively investigating this issue.

  2. monitoring Feb 19, 2026, 12:24 AM UTC

    We have resolved the issue preventing some users from passing the welcome screen when logging in to Khoros Care. Please ensure that browser Cache is cleared in order for the fix to apply correctly. We are actively monitoring the situation.

  3. resolved Feb 20, 2026, 04:23 AM UTC

    The issue has been resolved.

Looking to track Khoros downtime and outages?

Pingoru polls Khoros's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Khoros reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Khoros alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Khoros for free

5 free monitors · No credit card required