Khoros Outage History

Khoros is up right now

Khoros had 61 outages in the last 2 years totaling 1248h 9m of downtime — averaging 2.5 incidents per month.

There were 61 Khoros outages since September 26, 2025 totaling 1248h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.khoros.com

Major November 12, 2025

[Khoros Marketing] Calendar, Plans and Content Pages Blank

Detected by Pingoru
Nov 12, 2025, 04:52 PM UTC
Resolved
Nov 14, 2025, 03:17 AM UTC
Duration
1d 10h
Affected: Calendar
Timeline · 8 updates
  1. investigating Nov 12, 2025, 04:52 PM UTC

    We’ve identified an issue where the Marketing Calendar view is showing blank for some users. Our engineering team is actively investigating the root cause. We’ll provide an update as soon as we have more information. Thank you for your patience and comprehension.

  2. monitoring Nov 12, 2025, 06:40 PM UTC

    Our Infrastructure team has resolved the issue causing some users to see a blank Marketing Calendar view. We are now actively monitoring the situation to ensure that the issue remains resolved.

  3. investigating Nov 12, 2025, 08:58 PM UTC

    We are aware of an issue impacting some users where Content or Plans pages are not loading or loading slowly. Our Engineering teams are actively working on this.

  4. identified Nov 13, 2025, 03:27 AM UTC

    We have identified the cause of the missing content on Calendar pages and confirmed the fix. Our Infrastructure team is now implementing the solution. We will share further updates as progress continues toward full resolution.

  5. identified Nov 13, 2025, 10:17 AM UTC

    We continue to implement the required fix for the missing content in calendar pages. We will provide further updates as they become available.

  6. identified Nov 13, 2025, 02:52 PM UTC

    Our Infrastructure team had resolved the issue with Calendar Contents. However some customers are still facing issues with Plans and Content Pages. We are continuing to work towards resolving that.

  7. monitoring Nov 13, 2025, 04:37 PM UTC

    Our Infrastructure team has resolved the issue causing some users to have problems while loading the calendar views. We are now actively monitoring the situation to ensure that the issue remains resolved. Please monitor on your end and let us know if you observe any further issues.

  8. resolved Nov 14, 2025, 03:17 AM UTC

    We have received confirmation that this issue has been resolved. Please reach out to Customer Support if you have any issues, and our agents will assist you in having them addressed.

Read the full incident report →

Notice November 12, 2025

[Khoros Care] DNS Resolution Issue causing delays for Care Integrations

Detected by Pingoru
Nov 12, 2025, 06:56 AM UTC
Resolved
Nov 12, 2025, 12:05 PM UTC
Duration
5h 9m
Affected: US Hosted CareBrand MessengerMeta Business Products APIsThird-party APIsCRM IntegrationKhoros Community Integration
Timeline · 4 updates
  1. investigating Nov 12, 2025, 06:56 AM UTC

    We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.

  2. identified Nov 12, 2025, 07:46 AM UTC

    We identified the root cause of delays, and a fix is being implemented.

  3. monitoring Nov 12, 2025, 08:03 AM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Nov 12, 2025, 12:05 PM UTC

    This issue has been resolved

Read the full incident report →

Major November 10, 2025

Multiple communities slow or inaccessible

Detected by Pingoru
Nov 10, 2025, 11:18 AM UTC
Resolved
Nov 11, 2025, 05:45 AM UTC
Duration
18h 27m
Affected: US Hosted Communities
Timeline · 5 updates
  1. investigating Nov 10, 2025, 11:18 AM UTC

    We are aware of an issue affecting multiple communities, where they are inaccessible or very slow to load. We are currently investigating and will provide further updates as they become available.

  2. identified Nov 10, 2025, 12:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 10, 2025, 12:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 11, 2025, 04:12 AM UTC

    We continue to closely monitor system performance to ensure stability across all affected communities. At this time, services are operational, and we are observing normal response times.

  5. resolved Nov 11, 2025, 05:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 3, 2025

YouTube Automatically De-authenticating & Scheduled Posts Not Published

Detected by Pingoru
Nov 03, 2025, 10:18 PM UTC
Resolved
Nov 05, 2025, 11:01 AM UTC
Duration
1d 12h
Affected: User LoginOrganic Publishing
Timeline · 5 updates
  1. investigating Nov 03, 2025, 10:18 PM UTC

    We are currently investigating an issue causing all connected YouTube accounts to become automatically deauthenticated across multiple markets. As a result, scheduled posts to YouTube and other integrated platforms may not be published as expected. Some users have successfully reauthenticated their accounts but continue to receive deauthentication notifications. Others are unable to reauthenticate due to error messages. Impact Scope: YouTube integrations Scheduled post publishing Comment monitoring and moderation workflows Our engineering team is actively working with YouTube’s API team to identify the root cause and restore stable authentication. We will provide updates as soon as more information is available.

  2. investigating Nov 04, 2025, 04:30 AM UTC

    We’re continuing to investigate reports of YouTube accounts automatically disconnecting, which is impacting integrations, scheduled publishing, and comment workflows. We’ll continue to share updates as soon as new information is available.

  3. monitoring Nov 04, 2025, 05:50 AM UTC

    A fix has been implemented and customers can now connect/authenticate their YouTube accounts again. We are monitoring this.

  4. monitoring Nov 05, 2025, 04:48 AM UTC

    We are receiving confirmations that the issue has been resolved and no new issues have been reported related to this. We will continue to monitor.

  5. resolved Nov 05, 2025, 11:01 AM UTC

    This issue is now resolved, as confirmed by our users. Please reach out to Customer Support for any other queries.

Read the full incident report →

Notice November 3, 2025

Khoros Care – Brand Messenger Customer Chat Widget Unavailable

Detected by Pingoru
Nov 03, 2025, 02:43 PM UTC
Resolved
Nov 04, 2025, 11:35 AM UTC
Duration
20h 52m
Affected: EU Hosted CareUS Hosted Care
Timeline · 4 updates
  1. investigating Nov 03, 2025, 02:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 03, 2025, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 04, 2025, 04:34 AM UTC

    We have received positive feedback on the fix and will continue to monitor the same for now.

  4. resolved Nov 04, 2025, 11:35 AM UTC

    This issue has been confirmed as resolved. Please reach out to Customer Support for any other issues you may be experiencing.

Read the full incident report →

Major October 22, 2025

Khoros Platform Service Disruption

Detected by Pingoru
Oct 22, 2025, 10:57 AM UTC
Resolved
Oct 23, 2025, 10:08 PM UTC
Duration
1d 11h
Affected: EU Hosted Care
Timeline · 5 updates
  1. investigating Oct 22, 2025, 10:57 AM UTC

    We are currently investigating a service disruption affecting the Khoros platform. Some users may experience issues sending messages, delays in message delivery, or temporary unavailability of the platform. Our Infrastructure team is actively investigating the root cause and working to restore full functionality as soon as possible. We understand the impact this may have on your operations and appreciate your patience while we resolve the issue. Further updates will be shared as soon as more information becomes available.

  2. investigating Oct 22, 2025, 10:57 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 22, 2025, 11:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 22, 2025, 11:59 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 23, 2025, 10:08 PM UTC

    The fix deployed by our infrastructure team has resolved the service disruption affecting the Khoros Care platform.

Read the full incident report →

Critical October 20, 2025

AWS Degraded – Multiple Services in US-East-1 Region

Detected by Pingoru
Oct 20, 2025, 11:33 AM UTC
Resolved
Oct 20, 2025, 11:14 PM UTC
Duration
11h 41m
Affected: Atlas (Khoros Community)Core SystemUser LoginKhoros Case Management & PortalUS Hosted CommunitiesOrganic PublishingBroadcastUS Hosted CareKhoros.com WebsiteCalendarCode ActionsAnalyticsKhoros Developer DocumentationApprovalsFlow Designer(UI)Agent ViewAnalyticsMailAccount AdministrationAnalyticsAnalyticsThird-party IntegrationManage ViewChatappSecure VerificationKhoros Care IntegrationContent CenterAurora SDKMarketing Mobile AppsModern ChatVoice IntegrationBrand MessengerPaid PublishingREST API IntegrationAutomation FrameworkSocket SDK IntegrationWebWidget IntegrationSecure FormsFront IntegrationVoiceMeta Business Products APIsSocial InboxGenesys IntegrationAgent InboxZapier IntegrationThird-party APIsFinancial Export ServiceWebhook Actions IntegrationCRM Integration360Dialog IntegrationKhoros Capture app in Apple StoreKhoros Community IntegrationKhoros Capture app in Google Play StoreFlow npm packages in npmjsKhoros Care app in Apple StoreKhoros Marketing app in Apple StoreKhoros Care app in Google Play StoreKhoros Marketing app in Google Play StoreBrand Messenger Android SDKSpredfast npm packages in npmjsBrand Messenger iOS SDKBrand Messenger React Native SDK
Timeline · 2 updates
  1. identified Oct 20, 2025, 11:33 AM UTC

    AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.

  2. resolved Oct 20, 2025, 11:14 PM UTC

    AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.

Read the full incident report →

Major October 15, 2025

[Khoros Marketing] Publishing Failure for Posts with Media

Detected by Pingoru
Oct 15, 2025, 10:53 AM UTC
Resolved
Oct 21, 2025, 09:43 PM UTC
Duration
6d 10h
Affected: Organic Publishing
Timeline · 4 updates
  1. identified Oct 15, 2025, 10:53 AM UTC

    We have identified an issue with posts failing to be published with media. A fix has already been identified for this behavior.

  2. identified Oct 16, 2025, 04:43 AM UTC

    Our Development team has implemented a fix for the identified publishing issue. We are now preparing a deployment that includes this fix to resolve the problem with posts containing media. Further updates will be shared once the deployment is completed and verified.

  3. monitoring Oct 17, 2025, 03:16 AM UTC

    We have deployed a fix to address the publishing failures affecting posts with media. Initial monitoring indicates that the errors have stopped following the deployment. We will continue to monitor the system closely to ensure full stability.

  4. resolved Oct 21, 2025, 09:43 PM UTC

    Since deploying the fix that addresses the publishing failures for Instagram video posts, we have monitored closely and confirmed that publishing is now working as expected.

Read the full incident report →