Khoros incident

[AMER] Community posts are not being ingested into Care

Critical Resolved View vendor source →
Started
Apr 02, 2026, 05:03 PM UTC
Resolved
Apr 04, 2026, 05:13 AM UTC
Duration
1d 12h
Detected by Pingoru
Apr 02, 2026, 05:03 PM UTC

Affected components

Khoros Community Integration

Update timeline

  1. investigating Apr 02, 2026, 05:03 PM UTC

    We are investigating the issue where community posts are not being ingested into Care for 4/2, for AMER hosted communities

  2. identified Apr 02, 2026, 07:53 PM UTC

    The fix was implemented, and we can see the new posts are being ingested. We are yet to see if the auto-reconciliation process will resolve the past problems, or if there will be a need for a separate backfill.

  3. monitoring Apr 03, 2026, 08:33 PM UTC

    The backfill has been finished. We are monitoring the situation for any residual issues.

  4. resolved Apr 04, 2026, 05:13 AM UTC

    We have confirmed that no further issues were detected during our monitoring. This incident has been resolved.

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