[Khoros Flow] Flow Analytics dashboards not showing data from 2026-04-08 onward

Update timeline

1. investigating Apr 09, 2026, 03:43 PM UTC

   We are currently investigating the Flow Analytics dashboards not showing data from 2026-04-08 onward

2. identified Apr 13, 2026, 06:23 AM UTC

   The root cause for the Flow Analytics dashboards not showing data from 2026-04-08 onward was identified and fixed. We are currently backfilling the missing data for the dashboards.

3. identified Apr 14, 2026, 03:31 AM UTC

   Our Development team is actively working on backfilling the missing analytics data. We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.

4. identified Apr 15, 2026, 07:24 AM UTC

   Our Development team is still working on backfilling the missing analytics data. We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.

5. identified Apr 16, 2026, 05:54 AM UTC

   We have encountered some technical challenges during the backfill process, which is causing it to take longer than expected. We are actively working to resolve these challenges and will keep you informed as we make progress. We apologize for any inconvenience this may have caused to your reporting workflows.

6. resolved Apr 17, 2026, 03:23 AM UTC

   The Flow Analytics dashboards are now functioning normally and displaying data as expected. However, due to the complexity of the backfill process, restoring historical data will continue to be tracked on a per-customer basis through support tickets. If you have any questions or concerns about your Flow Analytics dashboards, please don’t hesitate to reach out to our Support team.