[EMEA] Analytics data not updated

Update timeline

1. investigating Mar 16, 2026, 10:15 AM UTC

   We are currently investigating an issue that is affecting analytics data for EMEA Communities. Data have not been populated since the 14th of March. Our infrastructure team is working on this with Urgent priority.

2. investigating Mar 16, 2026, 10:16 AM UTC

   We are continuing to investigate this issue.

3. identified Mar 17, 2026, 01:36 AM UTC

   We have identified the issue and are in the process of developing a fix for the same.

4. identified Mar 17, 2026, 10:07 AM UTC

   We have identified the analytics data population issue, and our teams applied a fix. Backfill processing is currently underway. We will share further updates as they become available.

5. monitoring Mar 17, 2026, 10:07 AM UTC

   A fix has been implemented and we are monitoring the results.

6. identified Mar 17, 2026, 10:34 AM UTC

   Backfill processing is currently underway.

7. identified Mar 18, 2026, 12:50 AM UTC

   Backfilling of data is in progress for the 9th and the jobs continue to run as expected.

8. monitoring Mar 19, 2026, 12:22 AM UTC

   Backfill processing for the affected EU data is still in progress. Based on current progress, we expect the remaining data to be fully ingested by March 19 morning UTC, with a final confirmation to follow once validation is complete.

9. monitoring Mar 19, 2026, 11:50 PM UTC

   Backfill processing for the affected EU data is still in progress. Recovery work is continuing normally, and we will share another update once processing and validation have been completed.

10. monitoring Mar 20, 2026, 10:00 AM UTC

    Backfill processing for the affected EU data is still in progress. Recovery work is continuing normally, and we will share another update once processing and validation have been completed.

11. monitoring Mar 20, 2026, 10:48 AM UTC

    Backfill for March 14th for the affected EU data is completed. We are continuing the backfill for March 15th, and we will share another update once processing and validation have been completed.

12. monitoring Mar 20, 2026, 07:58 PM UTC

    Backfill for March 15th for the affected EU data is completed.

13. monitoring Mar 22, 2026, 03:06 PM UTC

    Backfill for March 15th for the affected region is completed. We are continuing the backfill for March 16th, and we will share another update once processing and validation have been completed

14. monitoring Mar 23, 2026, 01:48 AM UTC

    Backfill for 16th March is under progress. We will share another update once processing and validation have been completed.

15. monitoring Mar 23, 2026, 10:20 PM UTC

    Backfill for 15th March has been completed. The backfill for the 16th is now commencing.

16. monitoring Mar 24, 2026, 12:18 PM UTC

    Backfill for 16th March has been completed. The backfill for the 17th is now in progress.

17. monitoring Mar 24, 2026, 10:42 PM UTC

    Our Infrastructure team are investigating and fixing an issue with the backfill for 17th and 18th. The backfilling efforts will resume shortly.

18. monitoring Mar 24, 2026, 10:57 PM UTC

    Our Infrastructure team have resolved the issue, and the backfills for the 17th onwards are proceeding.

19. monitoring Mar 25, 2026, 12:59 PM UTC

    Backfill for 17th March has been completed. The backfill for the 18th is now in progress.

20. monitoring Mar 26, 2026, 09:18 PM UTC

    The backfill for the 18th encountered issues and we are working on resolving this. The backfill for the 19th has completed, and the 20th is in progress.

21. monitoring Mar 27, 2026, 05:01 PM UTC

    The backfill for the 20th and 21st has completed, and the 22nd is in progress.

22. monitoring Mar 28, 2026, 12:09 AM UTC

    The backfill for the 22nd has completed, and the remaining days are in progress.

23. monitoring Mar 28, 2026, 08:12 PM UTC

    We have improved the speed of backfills, and expect to catch up on the remaining backfills over the next 2 days

24. monitoring Mar 29, 2026, 01:21 PM UTC

    We have completed the backfill, and the data for March 28th is expected to be completed in time. We continue to monitor the situation

25. monitoring Mar 30, 2026, 11:58 PM UTC

    The missing historical dates have now been backfilled and restored, and Community Analytics is back on its normal refresh cadence. Because Community Analytics reports in UTC and refreshes on a delay, the most recent date may still be within the normal processing window before it appears. We continue monitoring the situation.

26. resolved Mar 31, 2026, 04:34 AM UTC

    This incident has been resolved.