Khoros experienced a notice incident on January 20, 2026 affecting Analytics, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 11:26 AM UTC
We are currently investigating an issue that is affecting analytics data. Data are not populated since the 16th of January. Our infrastructure team is working on this with Urgent priority.
- identified Jan 20, 2026, 01:39 PM UTC
We have identified the analytics data population issue and our teams applied a fix. Source systems are confirmed healthy, and backfill processing is currently underway. We will share further updates as they become available.
- identified Jan 20, 2026, 03:29 PM UTC
We are continuing the backfill operations, we will share further updates as they become available
- identified Jan 21, 2026, 03:44 AM UTC
The backfill operations are in progress and our teams are monitoring the same as well.
- monitoring Jan 22, 2026, 02:13 AM UTC
The backfill operations have been completed and we are continuing to monitor.
- resolved Jan 22, 2026, 06:51 AM UTC
The issue has been fully resolved. Our teams have confirmed system stability, and all services are operating normally.