Khoros incident

Khoros Care Agent view - delays in sending, closed interactions returning after close, and occasional blank interaction pane

Major Resolved View vendor source →

Khoros experienced a major incident on April 27, 2026 affecting Agent View, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 09:02 AM UTC
Resolved
Apr 29, 2026, 07:58 AM UTC
Duration
1d 22h
Detected by Pingoru
Apr 27, 2026, 09:02 AM UTC

Affected components

Agent View

Update timeline

  1. investigating Apr 27, 2026, 09:02 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 27, 2026, 12:32 PM UTC

    We have implemented a fix and are currently monitoring the situation to ensure the issue is fully resolved.

  3. monitoring Apr 28, 2026, 04:23 AM UTC

    No issues have been reported after the fix was made. We are continuing to monitor.

  4. monitoring Apr 28, 2026, 12:38 PM UTC

    We are continuing to monitor for any further updates. No issues have been observed since the fix was implemented.

  5. monitoring Apr 29, 2026, 03:31 AM UTC

    No issues reported currently. We are diligently monitoring this.

  6. resolved Apr 29, 2026, 07:58 AM UTC

    This incident has been resolved.