Hyland incident

(Status: Resolved) Increased error rates have been identified in IAD datacenter.

Major Resolved View vendor source →

Hyland experienced a major incident on July 16, 2025 affecting Ashburn, USA (IAD), lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 09:11 PM UTC
Resolved
Jul 16, 2025, 09:45 PM UTC
Duration
34m
Detected by Pingoru
Jul 16, 2025, 09:11 PM UTC

Affected components

Ashburn, USA (IAD)

Update timeline

  1. investigating Jul 16, 2025, 09:11 PM UTC

    Hyland is aware of increased error rates in IAD datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. monitoring Jul 16, 2025, 09:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 16, 2025, 09:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 16, 2025, 09:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 16, 2025, 09:45 PM UTC

    Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.