(Status: Resolved) - OnBase Access Issues

Update timeline

1. investigating Sep 24, 2026, 01:54 AM UTC

   Hyland is currently investigating reports of issues accessing OnBase. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

2. investigating Sep 24, 2026, 03:09 AM UTC

   Hyland is continuing to investigate reports of issues accessing OnBase. Our teams remain actively engaged and are treating this matter with the highest priority. We will provide additional updates as more information becomes available.

3. investigating Sep 24, 2026, 04:04 AM UTC

   Hyland is continuing to investigate reports of issues accessing OnBase. Initial analysis indicates that packets may be dropping somewhere along the external internet path. Our teams are continuing to analyze the pattern to help determine the underlying cause and will provide additional updates as more information becomes available.

4. monitoring Sep 24, 2026, 04:32 AM UTC

   Hyland has isolated the issue to a point outside of Hyland’s environment. Initial analysis indicates that packets may be dropping somewhere along the external internet path. The MEL datacenter issue has been isolated and is not related to the issue observed in SYD. Our teams are continuing to monitor and analyze the pattern, and we will provide additional updates as more information becomes available.

5. monitoring Sep 24, 2026, 08:43 AM UTC

   The issue has been confirmed to originate within the customer's network security controls and is not related to Hyland infrastructure.

6. resolved Sep 24, 2026, 08:44 AM UTC

   This incident has been resolved has been confirmed to originate within the customer's network security controls