Resolved after 1 hour 17 minutes, affecting Ashburn, USA (IAD), on September 16, 2026.
At this time the issue has been determined to be Resolved. If issues still persist, please contact your first line of Support.
Affected components
Update timeline
- investigating Sep 16, 2026, 07:58 PM UTC
Hyland is aware of OnBase Performance Degradation. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Sep 16, 2026, 08:26 PM UTC
Hyland has identified the cause of the slowness affecting the OnBase application in the IAD datacenter. We are actively implementing a fix and taking steps to mitigate impact. We will continue to share updates as progress is made. Thank you for your continued patience.
- monitoring Sep 16, 2026, 08:52 PM UTC
Hyland has applied a fix for the slowness affecting OnBase applications within the IAD data center. We will continue to monitor and validate performance to ensure the issue is resolved.
- resolved Sep 16, 2026, 09:15 PM UTC
At this time the issue has been determined to be Resolved. If issues still persist, please contact your first line of Support.
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