Resolved after 3 hours 7 minutes, affecting Ashburn, USA (IAD) and Boyers, USA (PIT), on August 5, 2026.
Hyland has fully resolved the issue. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
Affected components
Update timeline
- investigating Aug 05, 2026, 05:46 PM UTC
An issue has been identified with WOPI document rendering. Hyland is investigating the issue with the highest priority. Additional details will be provided as they become available.
- identified Aug 05, 2026, 06:11 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- identified Aug 05, 2026, 06:59 PM UTC
We have identified an issue affecting WOPI, ShareBase, and FullText services and are actively engaged in resolution efforts.
- identified Aug 05, 2026, 07:11 PM UTC
Sharebase services have been restored, Hyland is continuing to work towards resolving the remaining issues affecting WOPI and FullText services.
- monitoring Aug 05, 2026, 08:39 PM UTC
Hyland has implemented a fix for the issue and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that the service is fully restored. Thank you for your patience and understanding throughout the incident.
- resolved Aug 05, 2026, 08:53 PM UTC
Hyland has fully resolved the issue. We appreciate your patience and understanding while we worked to restore service. If you continue to experience any problems, please contact our first line of support.
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