Hyland experienced a major incident on August 24, 2026 affecting Sydney, Australia (SYD), lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 24, 2026, 06:48 AM UTC
Hyland is aware of a power issue affecting the SYD data center. Customers may experience intermittent interruptions to their solutions while the data center technical teams work to resolve the issue. We are actively working with the data center team to investigate the issue and restore stable service as quickly as possible. We will provide the next update by 9:00 AM EST, or sooner if additional information becomes available.
- resolved Aug 24, 2026, 01:08 PM UTC
The SYD datacenter power issue has been resolved, and all impacted solutions have been restored to normal operation. Hyland has confirmed platform stability and will continue to monitor the environment. No additional customer impact is expected. If you continue to experience issues, please contact Hyland Support for assistance.