Resolved after 3 hours 23 minutes, affecting Ashburn, USA (IAD), on August 31, 2026.
Hyland has confirmed that the issue has been resolved and services are operating as expected. No further service impact has been observed. If you continue to experience any issues, please contact Hyland’s first line of support for assistance.
Affected components
Update timeline
- investigating Aug 31, 2026, 02:42 PM UTC
Hyland is aware of OnBase Performance Degradation. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Aug 31, 2026, 02:50 PM UTC
Hyland has identified the cause of the slowness affecting the OnBase application in the IAD datacenter. We are actively implementing a fix and taking steps to mitigate impact. We will continue to share updates as progress is made. Thank you for your continued patience.
- monitoring Aug 31, 2026, 03:32 PM UTC
Hyland has implemented the fix for the slowness affecting the OnBase application in the IAD datacenter. We are continuing to monitor the environment to validate performance and ensure the issue remains resolved. We will provide further updates as monitoring continues. Thank you for your continued patience.
- resolved Aug 31, 2026, 06:06 PM UTC
Hyland has confirmed that the issue has been resolved and services are operating as expected. No further service impact has been observed. If you continue to experience any issues, please contact Hyland’s first line of support for assistance.
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