(Status: Resolved) - Increased error rates have been identified

Update timeline

1. investigating Aug 24, 2026, 04:09 PM UTC

   Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

2. investigating Aug 24, 2026, 05:44 PM UTC

   Hyland is continuing to investigate this issue on the highest priority. More information will be made available as Hyland's investigation continues.

3. investigating Aug 24, 2026, 06:38 PM UTC

   Hyland continues to investigate intermittent service disruptions affecting some customers. Our technical teams are addressing the remaining impact and monitoring service stability. Additional updates will be provided as more information becomes available.

4. investigating Aug 24, 2026, 07:41 PM UTC

   Hyland has engaged the appropriate vendors and is actively working to identify the cause of the issue. Our teams continue to investigate and monitor service stability. Additional updates will be provided as more information becomes available.

5. investigating Aug 24, 2026, 09:06 PM UTC

   Hyland is actively engaged with the appropriate vendor to investigate the cause of the issue and restore full service. Additional updates will be provided as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.

6. investigating Aug 24, 2026, 10:28 PM UTC

   Hyland remains actively engaged with the appropriate vendor to investigate the cause of the issue. We will provide additional updates as more information becomes available.

7. identified Aug 24, 2026, 10:38 PM UTC

   Hyland’s vendor has identified the cause of the issue. Hyland is actively working to implement a fix and mitigate customer impact. We will continue to provide updates as progress is made. Thank you for your continued patience.

8. identified Aug 24, 2026, 11:50 PM UTC

   Hyland is actively working to implement a fix and mitigate customer impact. We will continue to provide updates as progress is made. Thank you for your continued patience.

9. identified Aug 25, 2026, 12:40 AM UTC

   Hyland observed that the previously applied fix provided temporary relief, but the issue has resurfaced. We are actively working to implement a permanent resolution and minimize customer impact. We will continue to provide updates as progress is made. Thank you for your continued patience.

10. investigating Aug 25, 2026, 01:51 AM UTC

    Hyland has determined that the previously applied fix did not fully resolve the issue. We remain actively engaged with our vendor and continue to investigate the underlying cause with the highest priority. Additional updates will be provided as more information becomes available.

11. identified Aug 25, 2026, 04:14 AM UTC

    Hyland has implemented a fix and validated successful results in one datacenter. We are actively working to apply the fix across the remaining affected environment and continue mitigation efforts to reduce customer impact. We will provide additional updates as progress is made. Thank you for your continued patience.

12. monitoring Aug 25, 2026, 05:52 AM UTC

    Hyland has successfully applied the fix, and the majority of affected datacenters are now operational. We are continuing to monitor the environment closely to ensure stability and will provide further updates if necessary. Thank you for your patience.

13. monitoring Aug 25, 2026, 08:55 AM UTC

    Hyland has successfully applied the fix across all affected datacenters, and all services are now fully operational. Validation has been completed, and no further impact is being observed. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.

14. monitoring Aug 25, 2026, 01:26 PM UTC

    Hyland continues to monitor service stability to ensure full resolution. We will provide a final update once we confirm that service has been fully restored. Thank you for your patience and understanding throughout the incident.

15. resolved Aug 25, 2026, 05:07 PM UTC

    Hyland has confirmed that the issue has been resolved and services are operating as expected. No further service impact has been observed. Hyland will continue standard monitoring to ensure ongoing stability. If you continue to experience any issues, please contact Hyland’s first line of support for assistance.